All information regarding the re-opening

Dear guests and friends of Europa-Park and Rulantica,

Europa-Park is open again for you!

The six themed hotels, the Camp Resort, the Europa-Park Camping as well as the hotel restaurants are looking forward to welcoming you as guests from now on! Only the water world Rulantica remains closed until further notice.

We welcome the national easing of Coronavirus related restrictions announced by the Baden-Württemberg government on 6th May 2020 and have been intensively preparing for a re-opening of Europa-Park, our accommodation offering and the gastronomy, in close cooperation with the authorities.

Health and safety of our guests and employees have always been our highest priority. It is our goal that you continue to feel safe and comfortable when visiting us. We have therefore decided to offer only date-specific tickets for the 2020 Summer Season in our online ticket shop. Our park area is large and spacious which means there is enough space for all visitors and employees to keep the mandatory minimum distance.

We kindly ask you, dear guests, to observe the manditory minimum distance as well as the additional hygiene requirements which apply until further notice at Europa-Park.

We look forward to also welcoming our international guests as soon as travel from and to our neighbouring countries is possible again. Please check any travel restrictions before purchasing your tickets, as the date-specific tickets cannot be exchanged.

We look forward to welcoming you again at Europa-Park. It's finally time to Experience. Time. Together.

Your Mack Family

Events

Events that have already been cancelled have been marked as such in the event calendar. If you have bought a ticket for an event that has since been cancelled, we will contact you via email automatically. This applies to all events of Europa-Park and the Europa-Park hotels. If you have any questions, please contact our guest service (gaesteservice@europapark.de).

'Immer wieder sonntags'

The May shows (03.05., 10.05., 17.05. and 24.05.2020) will be recorded without audience and broadcasted as normal on TV.
If you have bought tickets for the dates in May, we will contact you via email automatically.
If you have received or given tickets as a gift, the purchaser of the tickets will be contacted by us.
If you have any questions, please contact our guest service (gaesteservice@europapark.de).

 

Rulantica

The Rulantica water world is closed until further notice. As soon as a re-opening date has been decided, we will inform you on social media, our newsletter and this info page.

We can assure you that your tickets will keep their validity. As soon as we confirm when Rulantic officially re-opens, please get in touch with our Guest Relations team (gaesteservice@europapark.de), and reference your booking number. We will be happy to change your ticket to a new date that suits you.

If you have booked tickets that include an overnight stay in one of our themed hotels, please e-mail us at resort-international@europapark.de, or call us at +49 7822 860-0.

Our teams are on-hand to get back to you as soon as possible. Due to a higher volume of inquiries, the process may take longer than usual. We apologise in advance for any inconvenience this may cause.

The general rules applies to all birthday children: Free entry is only valid on the actual birthday, and cannot be postponed.

The offer tickets are still valid - as the normal tickets. As soon as it becomes known when Rulantica re-opens, please get in touch with our guest service (gaesteservice@europapark.de) and have your booking number ready. We will be happy to change the date of your tickets. However, the offers will not be available anymore. We have thought of some new offers instead - stay tuned…

 

Subject to change

Last updated on: 20.05.2020 – 3.20pm