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Europa-Park Resort
We are looking forward to your visit to the Europa-Park Resort. To make sure you are well prepared for your stay, we have summarised the current requirements and latest information for you.
You will only need a valid, date specific entry ticket booked online in advance or, for overnight guests, a valid reservation confirmation for your visit to the Europa-Park Resort. The proof of authentication (vaccinated / recovered / tested) as well as the mask requirements are no longer in place for almost all areas of the Europa-Park Resort. Only during the use of the shuttle bus between Rulantica, YULLBE and the Europa-Park hotel (medical face mask or FFP2 mask) and the stay in the Europa-Park first-aid station (FFP2 mask), the mask requirement remains.
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All information regarding the requirements for your visit
1. Tickets and booking confirmation
In order to visit the Europa-Park Resort, you now only need a valid date specific entry ticket, or a reservation confirmation for overnight stays in the hotels.
We kindly ask you to purchase your ticket in advance online in the Mack International ticket shop. Best price tickets in combination with an overnight stay can conveniently be booked via the online reservation.
Please note: Subject to availability, Europa-Park tickets are available on site at a surcharge of €6, and Rulantica tickets at a surcharge of €4 at the ticket office.
If you have exchanged your ticket, please bring the confirmation with you.
A proof of authorisation (vaccinated / recovered / tested) is no longer necessary. Only during the use of the shuttle bus between Rulantica, YULLBE and the Europa-Park hotel (medical face mask or FFP2 mask) and the stay in the Europa-Park first-aid station (FFP2 mask), the mask requirement remains.
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Groups, who don't need a date-specific ticket prior to arrival
The following groups do not need a date-specific ticket prior to their visit of Europa-Park or Rulantica respectively, but will receive their ticket on site instead.
- Small children aged under 4: entry to Europa-Park or Rulantica is possible without ticket but with an appropriate proof of age.
- Birthday children until 12 years: you will receive your free entry ticket on the day of your birthday after providing an appropriate proof of age at the ticket counters 'Kasse', to the left at the Europa-Park main entrance, or directly in Rulantica. This applies on the actual birthday only and cannot be redeemed at a later day.
- Guests with disabilities: the normal regulations and offerings for guests with disabilities apply. Further information can be found at:
Please note the requirements for reduced entry prices or free entry for accompanying people.
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2. Mask requirement
In accordance with the official regulations by the authorities, people aged 7+ must wear a face mask in the following situations:
- when using the shuttle bus between Rulantica, YULLBE and the Europa-Park hotels medical face mask or FFP2 mask)
- during the deployment of first responders (FFP2 mask)
- during stays in the Europa-Park first-aid station (FFP2 mask)
children until 13 years of age can wear a medical face mask instead of a FFP2 mask.
Please note, that wearing a scarf, cloths or fabric masks is not allowed. Instead of a FFP2 mask, the following masks are also allowed: FFP3 masks, KN95 masks, N95 masks, KF94 masks, KF95 masks.
Voluntary testing
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Test centres and prices
Test centre
We currently offer 1 test centre on the Europa-Park premises, which is operated by CoviMedical GmbH ('15minutentest.de').
Walk by Hotel-Resort
Location: On the hotel 'El Andaluz' carpark
Opening times: daily from 4pm until 8pm
Antigen and PCR tests available, PCR Next Morning and Next Day available until 11am, PCR Rapid during regular opening hours.
Prices
- Antigen test: from €18.43¹
- PCR rapid (result within 25 minutes): from €131.50¹
- PCR next morning (result by 10am the next morning): from €89.90¹
- PCR next day (result by 11pm the next day): from €69.09¹
If you would like to convert an antigen test to a PCR test, please write an email to support [at] covimedical.de or support [at] ticket.io. You will then receive a voucher code, which will be credited when booking the PCR.
Positive test on site
If you are tested positive for SARS-CoV-2, you will and your anyone in your party have to leave the premises immediately and contact your local health authorities.
If your visit cannot take place due to the mentioned reasons, we offer a range of options. All relevant information can be found under Exchange.
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Exchange
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Ticket purchase before 21.05.2021
Applies to: Europa-Park, Rulantica
Your already purchased, date-specific tickets from closing periods during the Corona pandemic, as well as undated tickets continue to be valid and must be exchanged prior to your visit via the online ticket shop.
The following tickets can be exchanged by yourself to a (new) visiting date at europapark.de/exchange
- Date-specific tickets which were during a closing period due to the pandemic:
- Europa-Park: 28.03.2020 until 27.05.2020 and 02.11.2020 until 20.05.2021
- Rulantica: 16.03.2020 until 09.06.2020 and 02.11.2020 until 02.06.2021
- Undated tickets (tickets of previous seasons may be subject to a surcharge)
In case of another, government ordered closure, your purchased tickets will remain valid and can be exchanged for a different day via our ticket shop, free of charge. In special circumstances, please contact our guest service.
Ticket purchase after 20.05.2021 as well as future ticket purchases
Applies to: Europa-Park, Rulantica, YULLBE, events
You can request to change tickets which have been bought after 20.05.2021, if you have been in contact with a person infected with SARS-CoV-2 in the 14 days before your visit or show symptoms of a respiratory illness or have a high temperature.
The following regulations apply for your request to change tickets:
- The request has to be received by us until 3 days before your visiting date at the latest.
- The request to change your ticket must be completed via our ticket shop. Please use the following form and select 'Request to change ticket': go to form
Overnight stays including tickets
Applies to: stays at the Europa-Park hotels, the Camp Resort or the Camping
The booking can be changed, exchanged for a voucher (print @ home), or cancelled until three days prior to your visit. Event tickets, groups and hotel New Year's packages are excluded from this regulation. To the online form
If you have booked your stay through a travel agent, please contact your agent
Wellness treatments
In order to cancel or change a wellness treatment until 12pm on the previous day, please contact our wellness team at +49 7822 860-5530 (daily from 10am until 7pm) or wellness [at] europapark.de
Our experience is that every change in the Coronavirus regulations lead to a large number of calls and emails that reach our customer service teams. We work as fast as we can to answer all your inquiries. Please understand that you may have to wait unusually long for a reply during these times. We will prioritise bookings which a close arrival date. If your inquiry isn’t time sensitive, please help us by contacting us at a later time.
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General hygiene and safety rules
The health and safety of our guests and employees have always been our top priority. We have implemented all measures with great care, so that you can enjoy a carefree day with us.
You would like to be well prepared for you upcoming stay? We too!
For a healthy together
- Health: We kindly ask you to visit the Europa-Park Theme Park & Resort only in good health.
- Sneezing and coughing: We kindly ask you to follow the sneezing and coughing etiquette during your visit to the Europa-Park Theme Park & Resort.
- Washing hands: Frequent and thorough hand-washing is strongly recommended. Please do this regularly. There are plenty of facilities available to do so.
- Feeling unwell: If you feel unwell during your visit, please avoid contact with other guests and get in touch with a member of staff immediately. Please wear your mask and keep your distance.
- Payment method: Please pay contactless, whenever possible.
Our service for you
- Cleaning: For your safety, we clean and disinfect surfaces such as handrailings, doors handles, toilets, etc. in increased intervals. These are marked with the Europa-PArk hygiene seal. The process has been optimised to reduce waiting times.
Europa-Park
- Ventilation – Attractions, shops and restaurants are ventilated in regular intervals, to maintain fresh air.
Rulantica
- Ventilation – The efficient ventilation system of Rulantica guarantees constant air ventilation, as well as an increased air quality. The volume of the entire hall is exchanged approx. two times every hour.
- Lounging areas – Loungers are available for free and in a large quantity and are disinfected regularly. The loungers have been set up with 1.5 metre distance to each other. We kindly ask you to use the same lounger during your visit and to maintain a distance of 1.5 metres to people outside of your household.
Europa-Park themed hotels
- Ventilation – Gastronomy outlets as well as the public areas are ventilated in regular intervals, to maintain the supply of fresh air.
Legal
Please also note the updated park rules for Europa-Park and the park and bathing rules for Rulantica.
It is in all our interest and responsibility to follow these rules and to look after one another. Please follow the instructions by our staff.
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Detailed information regarding the individual offers
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Europa-Park
We are open daily from 9am until at least 6pm. With over 100 attractions, there is something for everyone! Go on an exotic journey through the Indonesian jungle with the Pirates of Batavia, experience extraordinary flights on the Silver Star or refresh yourself on one of our numerous water attractions.
You can find the current prices in the price overview.
All ticket types and offers
Your visit at Europa-Park
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Rulantica
Whether you are yearning for a rush of adrenalin or looking for a laid-back experience, the water world has got something in store for everybody
We are open daily from 10am until 10pm.
You can find the current prices in the price overview.
Additional information about the tickets
Your visit at Rulantica
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Themed hotels and Camp Resort
The Europa-Park Hotels Guarantee
The following applies to bookings and arrivals until 06.11.2022: free change or cancellation until three days prior to your arrival. (except event tickets, group bookings and hotel New Year's packages).
If you cannot visit, we have summarised all relevant information under 'Exchange'.
Hotel Shuttle Resort
The free Hotel Shuttle Resort operates on a ring route between the Europa-Park hotels, Rulantica, the Europa-Park entrance for hotel guests and YULLBE. Wearing a FFP-2 mask or medical face mask is mandatory according to the government Corona regulations for adults and children aged 6+.
Admission tickets
In order to be able to adhere to the limitation of the number of visitors, we have decided to offer day specific tickets instead of the seasonally valid admission tickets. When booking an overnight stay at the hotel or camp resort, admission tickets must be reserved at the same time. The visiting days are freely selectable during your stay. You do not have to choose the day in advance.
Table booking
Currently, it is mandatory to book a table for dinner! You can book a table online, directly after your hotel reservation. To the table booking
Wellness & spa
The sauna areas and the heated outdoor and indoor pools of the Europa-Park themed hotels are open. The wellness & spa areas are also open for treatments.
Sport
The fitness club 'Boston Red Sox', the fitness area 'Krønasår' and the Europa-Park Talent Academy are open.
Book and pay contactless
Please book your appointment in advance at wellness.europapark.de, call +49 (0) 7822 860-5530 or email us at wellness [at] europapark.de. Please pay contactless whenever you can.
We keep our distance but are here for each other!
In order to have stay with as little contact as possible we recommend the Europa-Park Hotel app. You can there use the contactless pre-check-in and check-out feature.
If you provided your email address while booking, you will receive an email with the latest information about your stay before your arrival. Please provide your email address (for example, if you have booked your room through a travel agency, or if the hotel or Camp Resort have no direct contact details for other reasons). Please send your email address along with your booking number, the arrival date and your name to Registration.Booking [at] europapark.de.
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Events
Cancelled events
Events that have already been cancelled have been marked as such in the event calendar. If you have bought a ticket for an event that has since been cancelled, we will contact you via email automatically. This applies to all events of Europa-Park and the Europa-Park hotels. If you have any questions, please contact our guest service (gaesteservice [at] europapark.de).
Exchange
If you cannot visit, we have summarised all relevant information under 'Exchange'.
To 'Exchange'.
Plan your visit with us
or surprise your loved ones
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9.90
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per person
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28.50
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47.00
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1
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We are here for you
In special circumstances, please contact our guest service.
We are available on the phone Mondays to Sundays, from 9am until 3pm. We can advise you in German, English and French.
Our experience is that every change in the Coronavirus regulations lead to a large number of calls and emails that reach our customer service teams. We work as fast as we can to answer all your inquiries. Please understand that you may have to wait unusually long for a reply during these times. We will prioritise bookings which a close arrival date. If your inquiry isn’t time sensitive, please help us by contacting us at a later time. We have further organised a section with replies to questions regarding the current regulations on this website. The information is constantly updated by us and is always up-to-date. Please read these answers before contacting us, as we cannot reply to all questions in a timely manner at the moment.
You can reach us:
Phone: +49 7822 776 688
Email: gaesteservice [at] europapark.de
This page is constantly being updated.
Latest update: 04.10.2022