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The new eased measures are dependent on the current 7-day average incidence in the Ortenaukreis. The requirements for a visit of the entire Europa-Park Theme Park & Resort may therefore change again in the future. The current incidence is published by the Robert Koch Institute. Stricter measures come into force after 5 days in the next higher incidence stage. We therefore ask you to check the latest 7-day average incidence on the Ortenaukreis website on the evening before your arrival. Then, please read the corresponding current regulations on our website, so that you are prepared in the best possible way to enjoy an unforgettable visit at the Europa-Park Theme Park & Resort.
As a Clubcard member with an expiry date after the 27.03.2020, you have two options:
Please note the new regulations. More information
Available up until 31.07.2021.
More information
The current regulation (1x free ticket per calendar month) is suspended. Tickets that have already been booked remain valid and can be used to visit Europa-Park.
We ask Clubcard members with a Clubcard which would have expired regularly before 27.03.2020 for a little bit more patience. New purchases are currently not possible. In the meantime, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.
Good news - Your Clubcard has been reactivated! From now on, you have the opportunity again to regularly visit Europa-Park. Simply book a free date-specific ticket in the ticket shop in advance and show it together with your reactivated Clubcard at the main entrance. Club Portal
How long the Clubcard will be valid depends on the regular expiry date:
You can conveniently look up the new expiry date of your Clubcard online. Simply enter your Clubcard number and date of birth and the new expiry date will automatically be displayed. Check your expiry date
Calculation example 1
Calculation example 2
Important: Unfortunately, we cannot give you any information about the expiry date of your Clubcard by telephone or at the reception desk.
The offer is only valid with a 7-day incidence of under 35 within the region Ortenaukreis. If you have lost your Clubcard, please contact club [at] europapark.de. Please note that despite the reactivation of your Clubcard, a visit to Europa-Park is only possible in conjunction with a free, day-specific ticket.
We offer a special children ticket at a cost of €20 for children aged 4 to 6 years. You can use these special tickets for your child if you have a re-activated Clubcard and have parental authority. You will receive the tickets upon presentation of a birth certificate at the check-out desks at the Europa-Park main entrance, or at the reception when staying in one of our hotels. The special children tickets are not available via the phone, email, in the Club portal or the ticket shop.
If you do not wish to take advantage of option 1, we alternatively offer to refund the monetary value of the remaining validity of your club card. The refund option is availalbe up to and including 31.07.2021, after which this option will no longer apply.
If you would like a refund, please fill out this form, and send it to us. Please understand that the refund can only be requested via the form. Please send us the completed form by post, fax or e-mail. A refund on site (e.g. at reception) is not possible.
The refund option is availalbe up to and including 31.07.2021, after which this option will no longer apply.
Please send the completed form via post, fax or email:
|
club [at] europapark.de |
|
| Fax | +49 7822 771 4205 |
| Via post |
Europa-Park GmbH & Co. Mack KG |
Please note the following information:
The remaining value will be credited to the bank account provided. Please note that your Clubcard will be blocked in the event of a refund and renewal is no longer possible.
The blocked Clubcard can still be used as a voucher card at Europa-Park - your credit balance, if any, is retained and can be used as usual.
Our teams are on-hand to get back to you as soon as possible. Due to a higher volume of inquiries, the process may take longer than usual. We apologise in advance for any inconvenience this may cause.
The Clubcard has been reactivated on 12.07.2021. Until 31.07.2021, you have the option to forgo the reactivation and request a refund of the remaining value (option2). Payment of the remaining value is only possible if the free reservation / tickets (option 1) has not been used.
You can calculate the remaining balance of your Clubcard as follows:
Your Clubcard price (including Parking-pass, if applicable) / number of the days in the year x number of the remaining days, including 17.03.2020 (date of the government regulation regarding closure)
Example:
No, this is currently not possible.
It is currently not possible to renew or purchase a new Clubcard. If your Clubcard expires before 27.03.2020, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.
If your Clubcard expires after 27.03.2020, you have 2 options available. More information about the 2 options
When will new Clubcards be issued again, or when can I extend my existing Clubcard?
Be assured that we want to offer you the well known service as soon as possible. We are currently investigating several options that will allow us to offer new Clubcards as well as extend existing ones. Please bear with us while we work on this.
Club members who stay at the Europa-Park Theme Park & Resort and whose Clubcard expires after 27.03.2021 need a free reservation to visit Europa-Park from now on. You will find all information about the free reservation under ‘Option 1’.
Your parking pass has also been reactivated.
The extension of the parking pass is based on your Clubcard.
Can I continue to visit the partner parks, with my valid Clubcard?
Unfortunately, a visit to our partner theme parks with your Clubcard, as well as a visit to Europa-Park from annual pass holders from other partner theme parks, is currently not possible until further notice.
Where can I find out by when my club card was activated?
You can easily check your validity online, all you need is your club card number and your date of birth. Check now
Please note that we cannot give you any information on validity at the hotel receptions or by phone.
Can I renew my club card that expired after activation or purchase a new club card?
We are currently working on a new annual card concept that will replace the current club card system and will be launched in the course of 2021. Until then, there will be no possibility to renew the old club card or to buy a new annual card.
Is my already booked ticket, which I drew as part of the past promotion "1x free ticket per month", still valid?
Yes
Can I book Europa-Park tickets when booking an overnight stay at the Europa-Park Resort?
If you would like to take advantage of Option 1 (more information), free reservation is only possible via the new Club Portal.
If you would like to purchase regular tickets, you can do so directly when booking your hotel stay or in the ticket shop.
What happens to my valid club card if the 7-day incidence in the area 'Ortenaukreis' rises above 35 and Europa-Park is only allowed to open on a restricted basis?
In this case, we will have to align with the latest rules and regulations and would inform you immediately about possible restrictions.
If you have any questions regarding your Clubcard, please don't hesitate to contact us. Please fill in the Club form to do so. We will get in touch as soon as possible.
Read the latest information from the Europa-Park Resort.
The current information will be updated constantly.
Latest update: 12.07.2021