Ico home ico_home Created with Sketch.
Areas
Ico home ico_home Created with Sketch.
All
Areas

Choose your preferred area

Ico suche ico_suche Created with Sketch.
Search
Ico suche ico_suche Created with Sketch.
Do you need help?
Search

What are you looking for?

Search results for

Ico kontakt telefon 0
Contact
Ico kontakt telefon 0
We are here for you!
Contact

Feel free to call us at:
+497822 776 688

We can help in the languages German, English and French.

Send us an email:
info@europapark.de

Fill out our contact form

Required fields are marked with a *

I have read the privacy statement.
Open contact form
Ico kontakt telefon 0
Contact
Ico kontakt telefon 0
We are here for you!
Contact

Themed hotels
Phone: +49 7822 860 5679
Email: resort-international@europapark.de

Camp Resort
Phone: +497822 860 566 6
Email: camp-resort@europapark.de

Europa-Park Camping
Phone: +497822 860 566 5
Email: camp-resort@europapark.de

Wellness & Beauty
Phone: +49 7822 860 553 0
Email: wellness@europapark.de

Fill out our contact form

Required fields are marked with a *

I have read the privacy statement.
Open contact form
Ico kontakt telefon 0
Contact
Ico kontakt telefon 0
We are here for you!
Contact

Feel free to call us at:
+497822 776 655

We can help in the languages German, English and French.

Send us an email:
info@rulantica.de

Fill out our contact form

Required fields are marked with a *

I have read the privacy statement.
Open contact form
Ico kontakt telefon 0
Contact
Ico kontakt telefon 0
We are here for you!
Contact

Feel free to call us at:
+497822 77 144 00

We can help in the languages German, English and French.

Send us an email:
confertainment [at] europapark.de

Ico kontakt telefon 0
Contact
Ico kontakt telefon 0
We are here for you!
Contact

Feel free to call us at:
Infos: +497822 776 688
Tickets: +497822 776 697
Cinema: +497822 776 696

We can help in the languages German, English and French.

Send us an email:
info@europapark.de

Fill out our contact form

Required fields are marked with a *

I have read the privacy statement.
Open contact form
Ico ticketshop tickets eintritt inaktiv ico_ticketshop_tickets_eintritt_inaktiv Created with Sketch.
Ticketshop
Ico ticketshop tickets eintritt inaktiv ico_ticketshop_tickets_eintritt_inaktiv Created with Sketch.
All tickets & offers
Ticketshop

All tickets for Rulantica, Europa-Park and our events.

To the ticket shop

Ico hotel inaktiv ibe vorteil zimmer kategorien ico_hotel_inaktiv_ibe-vorteil_zimmer_kategorien Created with Sketch.
Booking
Ico hotel inaktiv ibe vorteil zimmer kategorien ico_hotel_inaktiv_ibe-vorteil_zimmer_kategorien Created with Sketch.
Book your dream holiday
Booking
Best conditions and largest choice.

 

To the hotel booking

 

Ico gutschein voucher geschenk ico_gutschein_voucher_geschenk Created with Sketch.
Gift cards
Ico gutschein voucher geschenk ico_gutschein_voucher_geschenk Created with Sketch.
Pass on the joy
Gift cards

Pure joy: An unforgettable stay or a relaxing wellness treatment

Book now:

Overnight vouchers

Wellness vouchers

Restaurant vouchers

Ico sidebar onlineshop 01
Online shop
Ico sidebar onlineshop 01
Merchandise and much more
Online shop

Only available in our online shop: The Europa-Park & Rulantica merchandise!

To the online shop

Ico newsletter alternative 2 ico_newsletter_alternative_2 Created with Sketch.
Newsletter
Ico newsletter alternative 2 ico_newsletter_alternative_2 Created with Sketch.
Well informed
Newsletter

No more missing out on news!

The latest infos about offers & new highlights, competitions and exciting tips - right in your mailbox! Simply subscribe now!

Subscribe to the newsletter

 

Ico deutschland deutsch 0
Language
Ico sprache ico_sprache Created with Sketch.
Choose your preferred
Language

Current information

Europa-Park Club

The new eased measures are dependent on the current 7-day average incidence in the Ortenaukreis. The requirements for a visit of the entire Europa-Park Theme Park & Resort may therefore change again in the future. The current incidence is published by the Robert Koch Institute. Stricter measures come into force after 5 days in the next higher incidence stage. We therefore ask you to check the latest 7-day average incidence on the Ortenaukreis website on the evening before your arrival. Then, please read the corresponding current regulations on our website, so that you are prepared in the best possible way to enjoy an unforgettable visit at the Europa-Park Theme Park & Resort.

Europa park linie
Ico info service 0 ico_info_service Created with Sketch.
Europa park linie

As a Clubcard member with an expiry date after the 27.03.2020, you have two options:

Option 1: Regular Europa-Park visits with free prior reservations

Please note the new regulations. More information

Option 2: Refund of the remaining balance

Available up until 31.07.2021.  More information
 

The current regulation (1x free ticket per calendar month) is suspended. Tickets that have already been booked remain valid and can be used to visit Europa-Park.

We ask Clubcard members with a Clubcard which would have expired regularly before 27.03.2020 for a little bit more patience. New purchases are currently not possible. In the meantime, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.

Option 1: Regular Europa-Park visits with free prior reservations

Good news - Your Clubcard has been reactivated! From now on, you have the opportunity again to regularly visit Europa-Park. Simply book a free date-specific ticket in the ticket shop in advance and show it together with your reactivated Clubcard at the main entrance. Club Portal

 

Important information

Reactivation

  • With the beginning of the Covid pandemic, we have deactivated all Clubcards with the season start 2020 on 28.03.2020.
  • On 12.07.2021 we have reactivated Clubcards with an expiry date later than 27.03.2020, so that you can now use the remaining validity period of your Clubcard.
  • Clubcards which expired before 27.03.2020 have not been reactivated. Buying a new Clubcard is currently not possible. We will inform you as soon as this will be possible again.

Remaining period & validity

How long the Clubcard will be valid depends on the regular expiry date:

  • To calculate the remaining validity period, we considered all days on which you couldn't visit Europa-Park due to the Covid pandemic. The period depends on the regular expiry date of your Clubcard. Would it have been valid until May 2020, this period will be shorter than if it would have been valid until September 2020.
  • Example: If your Clubcard would have regularly expired on 29.03.2020 (and therefore 2 days after the cut-off date), then your Clubcard will be valid for 2 days from 12.07.2021.
  • If the new expiry date falls into the 2022 off season (10.012022 until 26.03.2022, during this period Europa-Park will be closed), it will automatically be pushed into the summer season 2022 as a gesture of goodwill, so that you have the opportunity to make use of all your remaining days.

 

You can conveniently look up the new expiry date of your Clubcard online. Simply enter your Clubcard number and date of birth and the new expiry date will automatically be displayed. Check your expiry date

Calculation example 1

  • Regular validity until 28.04.2020
  • Number of days which could not be used: 32 days
  • → Calculation: 28.03.2020 to 28.04.2020
  • New expiry date: 12.08.2021 → Calculation: from 12.07.2021 → 32 days

Calculation example 2

  • Regular validity until 29.12.2020
  • Number of days which could not be used: 275 days
  • → Calculation: 28.03.2020 to 29.12.2020 (without 24.12.2020 and 25.12.2020) = 275 days
  • New expiry date: 30.06.2022
  • → Calculation: from 12.07.2021 → 275 days (without 13.11.2021, 24.12.2021, 25.12.2021 and 10.01.2022 to 27.03.2022)

Important: Unfortunately, we cannot give you any information about the expiry date of your Clubcard by telephone or at the reception desk.

Entry

  • As soon as the reservation has been made online in the Club Portal, your Clubcard will automatically be activated for the reserved day. Admission to Europa-Park on the reserved day is via your automatically activated Clubcard.
  • Overnight guests will receive an entry pass for the hotel entrance upon presentation of the ticket and the Clubcard at their hotel reception.

Reservations

  • With the reactivated Clubcard, you can make free bookings via the new Club Portal: Club Portal
  • Free reservations can be made from 12.07.2021
  • The reservations can be freely selected - depending on the new term of your Clubcard - within the 2021 summer season. After logging into the Club Portal, the available days of the 2021 summer season are automatically displayed in the calendar. The last possible day of visit depends on the individual term of your Clubcard. For example, if your reactivated Clubcard expires on 10.10.2021, you can choose your visit until this date. Reservations for HALLOWinter 2021, the winter season 2021/2022 and the summer season 2022 are currently not yet possible.
  • You can book 1 ticket per visiting day and reactivated Clubcard. If you have already booked a ticket for a specific day, you will have to choose a different day for your next booking.
  • The tickets cannot be passed on to third parties but must be redeemed by the Clubcard holder.
  • Reservations can only be made online via the new Club Portal. It is not possible to book via the ticket shop, by telephone or on site at the receptions or at the main entrance.

Club Portal

  • The registration in the new Club Portal is done via your Clubcard number as well as your date of birth.
  • If there is no email address registered for your Clubcard number, an email address will be requested in the next step. You are welcome to use one email address for your whole family. We must collect this email address in accordance with the Corona rules & regulations of the state of Baden-Württemberg for possible contact tracing and it will only be used for this purpose.
  • If there is already an email address in the system, this step is not required and you can make the reservations directly.
  • The calendar will automatically show you the available days for the 2021 summer season. The last possible day to visit depends on the individual validity of your Clubcard.
  • If you want to make reservations for several Clubcard holders from your household, you can log in to the Club Portal one after the other and book the days individually.
  • As soon as the reservation has been made online in the Club Portal, your Clubcard will automatically be activated for the selected day. A renewed confirmation by email is not necessary and we do not send a reservation confirmation to the email address listed.
  • You can view your reservations at any time in the Club Portal.
  • Admission to Europa-Park on the reserved day is via your automatically activated Clubcard.
  • If you wish to cancel a reservation, please contact club [at] europapark.de directly. You cannot use the Club Portal to make cancellations. Reservations can neither be cancelled at hotel reception nor by telephone.
  • We reserve the right to ban Clubcard holders who repeatedly book tickets but fail to redeem them.

The offer is only valid with a 7-day incidence of under 35 within the region Ortenaukreis. If you have lost your Clubcard, please contact club [at] europapark.de. Please note that despite the reactivation of your Clubcard, a visit to Europa-Park is only possible in conjunction with a free, day-specific ticket.

Children aged 4 to 6 years

We offer a special children ticket at a cost of €20 for children aged 4 to 6 years. You can use these special tickets for your child if you have a re-activated Clubcard and have parental authority. You will receive the tickets upon presentation of a birth certificate at the check-out desks at the Europa-Park main entrance, or at the reception when staying in one of our hotels. The special children tickets are not available via the phone, email, in the Club portal or the ticket shop. 

Option 2: Refund

If you do not wish to take advantage of option 1, we alternatively offer to refund the monetary value of the remaining validity of your club card. The refund option is availalbe up to and including 31.07.2021, after which this option will no longer apply.

If you would like a refund, please fill out this form, and send it to us. Please understand that the refund can only be requested via the form. Please send us the completed form by post, fax or e-mail. A refund on site (e.g. at reception) is not possible.

The refund option is availalbe up to and including 31.07.2021, after which this option will no longer apply.

Please send the completed form via post, fax or email:

Email

club [at] europapark.de

Fax +49 7822 771 4205
Via post

Europa-Park GmbH & Co. Mack KG
Europa-Park Club Team
Europa-Park Straße 2
77977 Rust
Germany

Please note the following information:

  • The form must be completed per Clubcard.
  • One form per family is not sufficient unfortunately.

The remaining value will be credited to the bank account provided. Please note that your Clubcard will be blocked in the event of a refund and renewal is no longer possible.
The blocked Clubcard can still be used as a voucher card at Europa-Park - your credit balance, if any, is retained and can be used as usual.

Our teams are on-hand to get back to you as soon as possible. Due to a higher volume of inquiries, the process may take longer than usual. We apologise in advance for any inconvenience this may cause.

Until when can I decide between the two options (free tickets or refund)?

The Clubcard has been reactivated on 12.07.2021. Until 31.07.2021, you have the option to forgo the reactivation and request a refund of the remaining value (option2). Payment of the remaining value is only possible if the free reservation / tickets (option 1) has not been used.

How do I calculate the remaining balance of my card?

You can calculate the remaining balance of your Clubcard as follows:

Your Clubcard price (including Parking-pass, if applicable) / number of the days in the year x number of the remaining days, including 17.03.2020 (date of the government regulation regarding closure)

Example:

  • Regular expiration date: 10.04.2020
  • Number of the remaining days, including 17.03.2020: 25 days
  • Price: €210.00
  • Price per day = €0.575 (€210.00/365 days)
  • Remaining balance: 25 * €0.575 = €14.38
Can I transfer the amount of my remaining days/ amount onto an EMOTIONS gift card?

No, this is currently not possible.

New Purchase & Extension

It is currently not possible to renew or purchase a new Clubcard. If your Clubcard expires before 27.03.2020, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.

If your Clubcard expires after 27.03.2020, you have 2 options available. More information about the 2 options

When will new Clubcards be issued again, or when can I extend my existing Clubcard?
Be assured that we want to offer you the well known service as soon as possible. We are currently investigating several options that will allow us to offer new Clubcards as well as extend existing ones. Please bear with us while we work on this.

Accommodation + Clubcard

Club members who stay at the Europa-Park Theme Park & Resort and whose Clubcard expires after 27.03.2021 need a free reservation to visit Europa-Park from now on. You will find all information about the free reservation under ‘Option 1’.

Parking pass

Your parking pass has also been reactivated.
The extension of the parking pass is based on your Clubcard.

FAQ

Can I continue to visit the partner parks, with my valid Clubcard?
Unfortunately, a visit to our partner theme parks with your Clubcard, as well as a visit to Europa-Park from annual pass holders from other partner theme parks, is currently not possible until further notice.

Where can I find out by when my club card was activated?
You can easily check your validity online, all you need is your club card number and your date of birth. Check now

Please note that we cannot give you any information on validity at the hotel receptions or by phone.

Can I renew my club card that expired after activation or purchase a new club card?
We are currently working on a new annual card concept that will replace the current club card system and will be launched in the course of 2021. Until then, there will be no possibility to renew the old club card or to buy a new annual card.

Is my already booked ticket, which I drew as part of the past promotion "1x free ticket per month", still valid?

Yes

Can I book Europa-Park tickets when booking an overnight stay at the Europa-Park Resort?
If you would like to take advantage of Option 1 (more information), free reservation is only possible via the new Club Portal.
If you would like to purchase regular tickets, you can do so directly when booking your hotel stay or in the ticket shop.

What happens to my valid club card if the 7-day incidence in the area 'Ortenaukreis' rises above 35 and Europa-Park is only allowed to open on a restricted basis?
In this case, we will have to align with the latest rules and regulations and would inform you immediately about possible restrictions.

 

Ico newsletter alternative 2 ico_newsletter_alternative_2 Created with Sketch.

We are here for you

If you have any questions regarding your Clubcard, please don't hesitate to contact us. Please fill in the Club form to do so. We will get in touch as soon as possible.

To the Club form

 

Current information

Read the latest information from the Europa-Park Resort.

The current information will be updated constantly. 

Latest update: 12.07.2021