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Current information

Europa-Park Club
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As a Clubcard member with an expiry date after the 27.03.2020, you can now visit Europa-Park regularly again. Simply reserve the preferred visiting day free of charge online in advance and visit Europa-Park with your re-activated Clubcard. 

The current regulation (1x free ticket per calendar month) as well as the refund of the outstanding balance are suspended. Tickets that have already been booked remain valid and can be used to visit Europa-Park. 

We ask Clubcard members with a Clubcard which would have expired regularly before 27.03.2020 for a little bit more patience. New purchases are currently not possible. In the meantime, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.

Regular Europa-Park visits with free prior reservations

Good news - Your Clubcard has been reactivated! From now on, you have the opportunity again to regularly visit Europa-Park. Simply book a free date-specific ticket in the ticket shop in advance and show it together with your reactivated Clubcard at the main entrance. Club Portal

 

Important information

Reactivation

  • With the beginning of the Covid pandemic, we have deactivated all Clubcards with the season start 2020 on 28.03.2020.
  • On 12.07.2021 we have reactivated Clubcards with an expiry date later than 27.03.2020, so that you can now use the remaining validity period of your Clubcard.
  • Clubcards which expired before 27.03.2020 have not been reactivated. Buying a new Clubcard is currently not possible. We will inform you as soon as this will be possible again.

Remaining period & validity

How long the Clubcard will be valid depends on the regular expiry date:

  • To calculate the remaining validity period, we considered all days on which you couldn't visit Europa-Park due to the Covid pandemic. The period depends on the regular expiry date of your Clubcard. Would it have been valid until May 2020, this period will be shorter than if it would have been valid until September 2020.
  • Example: If your Clubcard would have regularly expired on 29.03.2020 (and therefore 2 days after the cut-off date), then your Clubcard will be valid for 2 days from 12.07.2021.
  • If the new expiry date falls into the 2022 off season (10.012022 until 26.03.2022, during this period Europa-Park will be closed), it will automatically be pushed into the summer season 2022 as a gesture of goodwill, so that you have the opportunity to make use of all your remaining days.

 

You can conveniently look up the new expiry date of your Clubcard online. Simply enter your Clubcard number and date of birth and the new expiry date will automatically be displayed. Check your expiry date

Calculation example 1

  • Regular validity until 28.04.2020
  • Number of days which could not be used: 32 days
  • → Calculation: 28.03.2020 to 28.04.2020
  • New expiry date: 12.08.2021 → Calculation: from 12.07.2021 → 32 days

Calculation example 2

  • Regular validity until 29.12.2020
  • Number of days which could not be used: 275 days
  • → Calculation: 28.03.2020 to 29.12.2020 (without 24.12.2020 and 25.12.2020) = 275 days
  • New expiry date: 30.06.2022
  • → Calculation: from 12.07.2021 → 275 days (without 13.11.2021, 24.12.2021, 25.12.2021 and 10.01.2022 to 27.03.2022)

Important: Unfortunately, we cannot give you any information about the expiry date of your Clubcard by telephone or at the reception desk.

Entry

  • As soon as the reservation has been made online in the Club Portal, your Clubcard will automatically be activated for the reserved day. Admission to Europa-Park on the reserved day is via your automatically activated Clubcard.
  • Overnight guests will receive an entry pass for the hotel entrance upon presentation of the ticket and the Clubcard at their hotel reception.
  • Please read the current information carefully. Due to high demand, response times of our guest service team may be longer at presentTo the current information

Reservations

  • With the reactivated Clubcard, you can make free bookings via the new Club Portal: Club Portal
  • The reservations can be freely selected - depending on the new term of your Clubcard. After logging into the Club Portal, the available days are automatically displayed in the calendar. The last possible day of visit depends on the individual term of your Clubcard. For example, if your reactivated Clubcard expires on 10.10.2021, you can choose your visit until this date. 
  • Reservations are currently possible for the 2021 summer season (incl. Halloween), HALLOWinter 2021 and the 2021/2022 winter season, with the exception of: 13.11.2021, 24.12.2021 and 25.12.2021. No reservations are possible for these days (also not via the phone, email or on site). 
  • Reservations for the 2022 summer season are not yet possible. 
  • You can book 1 ticket per visiting day and reactivated Clubcard. If you have already booked a ticket for a specific day, you will have to choose a different day for your next booking.
  • The tickets cannot be passed on to third parties but must be redeemed by the Clubcard holder.
  • Reservations can only be made online via the new Club Portal. It is not possible to book via the ticket shop, by telephone or on site at the receptions or at the main entrance.

Club Portal

  • The registration in the new Club Portal is done via your Clubcard number as well as your date of birth.
  • If there is no email address registered for your Clubcard number, an email address will be requested in the next step. You are welcome to use one email address for your whole family. We must collect this email address in accordance with the Corona rules & regulations of the state of Baden-Württemberg for possible contact tracing and it will only be used for this purpose.
  • If there is already an email address in the system, this step is not required and you can make the reservations directly.
  • The calendar will automatically show you the available days for the 2021 summer season. The last possible day to visit depends on the individual validity of your Clubcard.
  • If you want to make reservations for several Clubcard holders from your household, you can log in to the Club Portal one after the other and book the days individually.
  • As soon as the reservation has been made online in the Club Portal, your Clubcard will automatically be activated for the selected day. A renewed confirmation by email is not necessary and we do not send a reservation confirmation to the email address listed.
  • You can view your reservations at any time in the Club Portal.
  • Admission to Europa-Park on the reserved day is via your automatically activated Clubcard.
  • If you wish to cancel a reservation, please contact club [at] europapark.de directly. You cannot use the Club Portal to make cancellations. Reservations can neither be cancelled at hotel reception nor by telephone.
  • We reserve the right to ban Clubcard holders who repeatedly book tickets but fail to redeem them.

Children aged 4 to 6 years

We offer a special children ticket at a cost of €20 for children aged 4 to 6 years. You can use these special tickets for your child if you have a re-activated Clubcard and have parental authority. You will receive the tickets upon presentation of a birth certificate at the check-out desks at the Europa-Park main entrance, or at the reception when staying in one of our hotels. The special children tickets are not available via the phone, email, in the Club portal or the ticket shop. 

Option 2: Refund

The refund option is currenly not available.

New Purchase & Extension

It is currently not possible to renew or purchase a new Clubcard. If your Clubcard expires before 27.03.2020, you can purchase regular tickets via the ticket shop or hotel reservations. Overnight guests can also purchase tickets at reception on site.

If your Clubcard expired after 27.03.2020, you can now regularly visit Europa-Park - after free reservation in advance - again. More information

When will new Clubcards be issued again, or when can I extend my existing Clubcard?
Be assured that we want to offer you the well known service as soon as possible. We are currently investigating several options that will allow us to offer new Clubcards as well as extend existing ones. Please bear with us while we work on this.

Accommodation + Clubcard

Club members who stay at the Europa-Park Theme Park & Resort and whose Clubcard expires after 27.03.2021 need a free reservation to visit Europa-Park from now on.
More information
 

Parking pass

Your parking pass has also been reactivated.
The extension of the parking pass is based on your Clubcard.

FAQ

Can I continue to visit the partner parks, with my valid Clubcard?
Unfortunately, a visit to our partner theme parks with your Clubcard, as well as a visit to Europa-Park from annual pass holders from other partner theme parks, is currently not possible until further notice.

Where can I find out by when my club card was activated?
You can easily check your validity online, all you need is your club card number and your date of birth. Check now

Please note that we cannot give you any information on validity at the hotel receptions or by phone.

Can I renew my club card that expired after activation or purchase a new club card?
We are currently working on a new concept. We will inform you through this website as well as on our social media channels as soon as we have news. Until then there is no possibility to renew existing Clubcards or to purchase new Clubcards. 

Is my already booked ticket, which I drew as part of the past promotion "1x free ticket per month", still valid?
Yes

Can I book Europa-Park tickets when booking an overnight stay at the Europa-Park Resort?
The free reservation is only possible via the new Club Portal
If you would like to purchase regular tickets, you can do so directly when booking your hotel stay or in the ticket shop.

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We are here for you

If you have any questions regarding your Clubcard, please don't hesitate to contact us. Please fill in the Club form to do so. We will get in touch as soon as possible.

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The current information will be updated constantly. 

Latest update: 15.08.2021