All information about the Europa-Park Club

Due to the recent decisions by the federal and local governments, Europa-Park, the water world Rulantica, the Europa-Park hotels, the Camp Resort, the hotel gastronomy as well as YULLBE will remain closed until further notice.

All changes

 

The Current Options

Due to the strict guidelines provided by the government, such as the significant limitation of the number of visitors, unfortunately, we cannot offer our Clubcard members the usual, unlimited entry until further notice, and have to postpone this advantage until Europa-Park begins to operate as normal and without visitor limitation. As a holder of a valid Clubcard, there are two options available to you:

Option 1: Automatic Extension + Free Tickets

  • In the transition period, holders of a valid Clubcard have the option to obtain a free ticket for Europa-Park in the ticket shop, 3x per calendar month - depending on availability. Due to the closure until the end of the regular winter season (10.01.2021) ordered by the government, free tickets are no longer available.
  • As soon as Europa-Park begins to operate as normal (meaning, without visitor limitation), the Clubcard - depending on the individual, regular expiration date - will be automatically extended by the number of closing days as well as days of the transition period, if applicable. Possible closing days in January until March 2021 (normal breaks between the Summer & Winter season), will be excluded from the calculation, so that you can make complete use of the cancelled visiting days of the Summer Season 2020. You can find more information and calculation examples under validity & extension.

Option 2: Refund

  • In case you don't want to make use of option 1, we are offering you the alternative to refund the amount of the remaining running time of your Clubcard. You can find further information about this under the section Refund.

 

Anniversary offer to celebrate the 45th birthday of Europa-Park

The anniversary special (3x free tickets per calendar month) has been paused until further notice. Already purchased tickets through the anniversary special which were dated throughout the closure period ordered by the government will become invalid and cannot be exchanged.

 

Validity & Extension

'Valid Clubcards' are cards that normally expire after the visiting date: The closing dates, and the number of days of the visitor limitation period, do not effect the regular expiration date.

Clubcards that have expired during the closing period, or during the transition period, will automatically be extended - depending on the regular expiration date - by the number of closing, or transition days, until its expiration date, as soon as Europa-Park begins to operate as normal (without visitor limitation). Potential closing days between January and March 2021 (the regular break between the winter and the summer season) are excluded from the calculation, so that you can use all of the closing days.

Some examples to follow.

Example: The Clubcard expired on 15.04.2020

Result: The card is currently invalid, and the free tickets (3x per month) are no longer available.

There will be an extension as soon as Europa-Park begins to operate as normal. For this example, we will assume a regular opening from 01.09.2020.

  • 28.03.2020 Planned opening of Europa-Park
  • 15.04.2020 Expiration date
  • 01.09.2020 Regular opening of Europa-Park (fictitious date)

The card has been extended by 19 days (28.03.2020 - 15.04.2020), and would have been valid until 19.09.2020.

 

New Purchase & Extension

An extension or new purchase of a Clubcard is currently not possible. If your Clubcard is not valid anymore, you can purchase a day-specific ticket in the ticket shop.

When will new Clubcards be issued again, or when can I extend my existing Clubcard?
Be assured that we want to offer you the well known service as soon as possible. We are currently investigating several options that will allow us to offer new Clubcards as well as extend existing ones. Please bear with us while we work on this.

 

Refund

If you would like a refund, please fill out this form, and send it to us. You have the following options for this:

  • Via email at club@europapark.de
  • Via fax at +49 7822 77-14 205
  • Via mail to
    Europa-Park GmbH & Co. Mack KG
    Europa-Park Club Team
    2 Europa-Park Straße
    77977 Rust
    Germany

The form needs to be filled out for each Clubcard. A form per family is unfortunately not sufficient.

The remaining balance will be transferred to the bank account you have provided.

Please note that your Clubcard will become invalid in case of a refund and cannot be extended again. If you would like to benefit from the Club advantages once the time of limited capacity is over, we will be happy to issue a new Clubcard for you on site at Europa-Park.
The cancelled Clubcard can still be used as a gift card and your balance will remain available to be used as normal.

Our teams are on-hand to get back to you as soon as possible. Due to a higher volume of inquiries, the process may take longer than usual. We apologise in advance for any inconvenience this may cause

Until when can I decide between the two options (extending or refund)?
A refund is only possible of you haven't taken advantage of option 1 (extension): option 1 offers the possibility to visit the park for free 3 times per calendar month during the opening with limited capacity (subject to availability) and the automatic extension of the Clubcard for the regular opening of Europa-Park. Therefore, option 2 (refund) can only be chosen if you haven't yet used your Clubcard during the limited opening period.

Calculate the remaining balance

You can calculate the remaining balance of your Clubcard as follows:

Your Clubcard price (including Parking-pass, if applicable) / number of the days in the year x number of the remaining days, including 17.03.2020 (date of the government regulation regarding closure)

Example:

  • Regular expiration date: 10.04.2020
  • Number of the remaining days, including 17.03.2020: 25 days
  • Price: €210.00
  • Price per day = €0.58 (€210.00/365 days)
  • Remaining balance: 25 * €0.58 = €14.50

Can I transfer the amount of my remaining days/ amount onto an EMOTIONS gift card?
No, this is currently not possible.

 

Accommodation + Clubcard

With a valid Clubcard

Clubcard members who have booked an overnight stay in one of our themed hotels, or the Camp Resort, will be able to access Europa-Park free of charge with their valid Clubcard, during their planned stay. Please notify us when checking in that you would like to visit Europa-Park during your stay with your Clubcard. 

The Europa-Park Camping is excluded from this regulation, and it is required to purchase day-specific tickets in the ticket shop to visit Europa-Park.

 

With invalid (expired) Clubcard

The anniversary special (3x free tickets per calendar month) has been paused until further notice. Already purchased tickets through the anniversary special which were dated throughout the closure period ordered by the government will become invalid and cannot be exchanged.

 

Parking pass

The parking pass cannot be used during the limited opening period.
The extension of the parking pass is based on your Clubcard.

 

Club Card advantages

Can I continue to visit the partner parks, with my valid Clubcard?
Unfortunately, a visit to our partner theme parks with your Clubcard, as well as a visit to Europa-Park from annual pass holders from other partner theme parks, is currently not possible until further notice.

What are the offers, such as discounts, in the restaurants, etc. for Clubcard members?
Offers for Clubcard members will be activated as soon as Europa-Park begins to operate as normal.

 

The offer onsite in Europa-Park

You can find all information about the hygiene & safety rules as well as the attractions, shows, restaurants and events, on the general info page

 

We are here for you

If you have any questions regarding your Clubcard, please don't hesitate to contact us. Please fill in the Club form to do so. We will get in touch as soon as possible. To the Club form

 

Subject to change.

This information is constantly updated.
Subject to change.
Last updated on: 20.01.2021