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Your stay including tickets

re-booking or cancellation

If you have booked a stay at the Europa-Park hotels, the Camp Resort or at the Europa-Park Camping, you can conveniently change your booking, request a refund or request a voucher for the pre-payment you have already made until 3 days prior to your arrival via this form. This excludes event tickets, group rates and hotel New Year's Eve packages.

The information you fill in helps us, to answer your request. We will contact you as soon as possible with a reply. 

Fields marked with an * are mandatory.

Contact details

Reservation

Further information:

If you have booked events, Eatrenalin or YULLBE tickets, we are happy to find an individual solution with you.
Europa-Park
1-day ticket
2-day ticket
3-day ticket
Rulantica
Day tickets (from 9.30am)
Evening ticket (from 5pm)
Moon light ticket (from 7pm)

Further information:

If you have already made a pre-payment for your stay and would now like to cancel, you can request to be sent a voucher for the full value of your pre-payment via email. We will use the email address noted in the Email field.

Further information:

Refund process
2) Please process the refund by bank transfer. (The process can take up to 14 working days).
If you have already made a pre-payment for your stay and would now like to cancel, please remember to supply your bank details so we can arrange a refund.