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Europa-Park GmbH & Co Hotelbetriebe KG is the sole organiser of the competition and is therefore responsible for the organisation and execution of the competition (hereinafter referred to as the ‘organiser’). To take part in our competition, you must download the Europa-Park Hotels app and set up an account. Participation in the competition is free of charge.
By entering our competition, you accept our terms and conditions and, in the event of you winning, consent to the publication of your data in accordance with Section 5 of the data protection principles as part of reporting on the competition.
Please note: For reasons of readability, the masculine form has been used in the text, but the information always refers to all genders (male, female, diverse).
1. participation in the competition
All natural persons who are at least 16 years old and have their permanent residence (valid postal address) within Europe are eligible to participate. In the case of minors, the consent of a legal representative or legal guardian is always required. This consent is confirmed by accepting the conditions of participation. Europa-Park employees, dealers and partners of the organizer as well as all persons involved in the creation and implementation of the competition and the family members of all aforementioned persons are excluded from participation in the competition.
By clicking on the “Take part in the competition” button, the participant agrees to these terms and conditions.
2. exclusion of certain persons
If a participant violates these conditions or uses false information, the organizer reserves the right to exclude the participant from the competition. It is prohibited to use multiple profiles to increase the chances of winning. In the event of a breach of the conditions of participation or an attempt at technical manipulation, the organizer may exclude certain participants from the competition. In such a case, prizes may also be subsequently withdrawn and reclaimed.
3. procedure and participation period
Pour participer au jeu-concours en cours, il faut activer la fonction de conception « Neige » dans les paramètres de l’application et confirmer la participation en appuyant sur le bouton « Participer au jeu-concours ».
Le jeu-concours prend fin le 06.01.2026 à 23h59 (heure d’Europe centrale). La date ne peut pas être reportée. Les participations reçues après la clôture ne seront pas prises en compte lors du tirage au sort. Si la fonction « Neige » est désactivée pendant le jeu-concours, la participation reste néanmoins valable.
4. draw / publication of the winner
Tous les participants ayant confirmé leur participation pendant la période visée au « point 3 » prennent part au tirage au sort. Le gagnant sera tiré au sort le 11.01.2026 et informé par e-mail. Le gagnant doit répondre dans un délai de 7 jours par e-mail avec ses coordonnées. À défaut, le droit au gain est perdu. Le participant est seul responsable de l’exactitude des coordonnées indiquées (par exemple pour l’envoi du gain). La remise du gain s’effectue exclusivement au gagnant. Celui-ci a la possibilité d’indiquer la date de séjour souhaitée directement lors de sa réponse.
Il est également possible, durant la basse saison 2026, du 19 janvier au 27 mars 2026, de choisir une date disponible et de la communiquer par e-mail à feedback.hotelapp@europapark.de. Aucun envoi du gain par la poste n’aura lieu. En cas de gagnant mineur, le représentant légal est également autorisé à recevoir le gain. Les données fournies par le participant sont utilisées uniquement pour le contact et la gestion du gain. Dans le cadre du jeu-concours, l’organisateur peut également contacter les participants par e-mail. Les questions, suggestions et réclamations doivent être adressées exclusivement à l’organisateur.
5. Prize
À gagner : une nuit dans une suite thématique pour jusqu’à quatre personnes dans l’un des trois hôtels 4 étoiles supérieur d’Europa-Park, ainsi qu’une entrée d’une journée à l’univers aquatique Rulantica pour jusqu’à quatre personnes. Le gain doit être utilisé pendant la basse saison 2026, du 19 janvier au 27 mars 2026.
Les hôtels « Colosseo », « Bell Rock » et « Krønasår » sont ouverts pendant cette période et réservables selon disponibilité. Le gain n’est ni échangeable ni transférable. Aucune compensation en espèces ni recours juridique n’est possible.
Le gagnant est responsable de toute éventuelle imposition du gain. Si, pour des raisons indépendantes de sa volonté, l’organisateur ne peut pas fournir le gain comme prévu, il se réserve le droit de proposer un lot de valeur équivalente.
6. miscellaneous / severability clause
These conditions of participation, including the competition mechanisms, represent the final regulations for the competition. The law of the Federal Republic of Germany is exclusively applicable. Should individual provisions of these conditions of participation be or become invalid, the validity of the remaining provisions shall remain unaffected.
The organizer of the competition reserves the right to change the competition without prior notice and without giving reasons (e.g. the conditions of participation) or to terminate it prematurely in whole or in part if, for legal or technical reasons, the proper execution of the competition can no longer be guaranteed. Participants cannot derive any claims from this.
The protection of your data during the collection, processing and use of personal data is important to us. Your data is protected in accordance with the statutory provisions. The following principles apply:
1.a Details of the responsible body
The responsible body for the collection, processing and use of participant and winner data is “Europa-Park GmbH & Co Hotelbetriebe KG, Europa-Park-Straße 2,
77977 Rust near Freiburg, Tel.: +49 (7822) 860-0, (hereinafter: “Europa-Park”).
All questions relating to data processing (e.g. claims for information in accordance with Art. 17 GDPR) should be sent to datenschutz@europapark.de. Alternatively, you can also send your questions by post (to Europa-Park GmbH & Co Mack KG, Data Protection Officer S. Krenz, Europa-Park-Straße 2, 77977 Rust near Freiburg).
1.b Details of the data protection officer
Sina Krenz is available to answer your questions about data protection.
The contact details are as follows:
E-mail: datenschutz@europapark.de
Telephone: +49 (7822) 77-0
Postal address: Europa-Park GmbH & Co Mack KG, Data Protection Officer S. Krenz, Europa-Park-Straße 2, 77977 Rust near Freiburg, Germany
2. The purpose of data processing/legal basis
The purpose of data processing (in the context of the competition) is always to determine winners who can participate in the respective competition in accordance with the conditions of participation. The participants' data will therefore only be used to determine the winners and will be deleted after 30 days at the latest (see also “Point 6”).
The data of the winners drawn will be used exclusively for the purposes of running the competition (e.g. notification and sending the prize). Beyond this, the data will not be used for any commercial or other non-commercial purposes or for any advertising purposes. The legal basis for data processing in the context of competitions is generally Art. 6 para. 1 f) EU GDPR. The legitimate interest on the part of Europa-Park arises from the interest in being able to carry out the competition.
3. type of data collection
The following data is collected: First and last name, e-mail address, telephone number, street, house number, postal code and city.
4. recipients / disclosure to third parties
The data collected in the context of competitions is generally only accessible to the department within Europa-Park that carried out the specific competition.
Data will only be passed on to third parties if this is absolutely necessary for the execution of the competition or the sending of the prize (e.g. for the dispatch of the prize by a sponsor). Europa-Park assures that all personal data will be treated confidentially in accordance with the applicable data protection regulations and that corresponding contracts for order processing have been concluded in accordance with Art. 28 GDPR.
5. consent to the publication of winner data
By participating in the competition, you expressly consent to the name, fact and type of prize being published on Europa-Park's social channels (e.g. Facebook, Instagram, YouTube, blog, company website) as part of a report on the competition. This consent is voluntary and freely revocable until the names are published. All you need to do is send an email to datenschutz@europapark.de with the reference to the respective competition and the name. The legal basis is Art. 6 para. 1 a) GDPR. Once consent has been withdrawn, the participant's personal data that has been collected and stored will be deleted immediately. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
6. storage period/standard periods for the deletion of data
If there is no statutory retention requirement, the data will be deleted or destroyed when it is no longer required to achieve the purpose of the data processing. After the end of the competition and the announcement of the winners, the participants' data will be deleted after 30 days at the latest. Otherwise, the data will be deleted or destroyed after the statutory retention period has expired.
In the case of non-cash prizes and prize promotion days, the winners' data will be stored for the duration of the statutory warranty claims in order to be able to check and arrange for rectification, replacement or claims settlement in the event of a defect in the prize or a claim.
7. Your rights as a data subject
In accordance with Articles 15-21 GDPR, you can assert the following rights with regard to the personal data processed by us if the conditions described therein are met:
You have the right, pursuant to Article 15(1) GDPR, to request information about the personal data stored about you at Europa-Park. In addition, if the legal requirements are met, you have the right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR) of your personal data. If the data processing is based on Art. 6 para. 1 e) or f) GDPR, you also have the right to object in accordance with Art. 21 GDPR. If you have provided the processed data yourself, you have a right to data portability in accordance with Art. 20 GDPR. Please contact the data protection officer in writing or by email in the aforementioned cases, if you have any questions or in the event of complaints (see “Point 1”).
In addition, every data subject has the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR if they believe that the processing of personal data concerning them is in breach of the GDPR. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. This is the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg.
N.B.: The translation of this document is provided for information only. Only the German version is legally binding.