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Luftaufnahme der Europa-Park Hotels

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We are here for you

Do you have any questions about our offers, the 
wellness & spa and your dream stay at Europa-Park? 
We are happy to be there for you and advise you in German, English and French.

Hotel

Silver Lake City

Wellness & Spa areas 

Table reservations

Hotel and Silver Lake City vouchers

Fax Hotel and Silver Lake City

+49 (0) 7822 860-5545

Postal address

Europa-Park GmbH & Co - Hotelbetriebe KG 
Europa-Park-Straße 4+6 
77977 Rust 
Germany

The reservations department is available daily from 8am until 7pm. 
If you have last minute changes, you will be able to reach a member of staff. 
The shortest wait times normally occur between 11am and 12pm and between 3 and 5pm. 

In our hotel media library, you can view selected brochures online, download them as PDFs and even request them by post.

Do you have a question? Click here for our FAQ:

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Contact form

If you would like to contact us, please fill out the following contact form. We will process your request as quickly as possible. 
The fields marked with * are mandatory.

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Notification of lost item

Have you lost an item in the Europa-Park hotels (room, restaurant, bars, Wellness & Spa areas) or in Silver Lake City? 
Then please use our lost item form in order to let us know. 

Have you lost something in Europa-Park or in Rulantica?
Then please use our lost item form. We will get in touch with you as soon as possible. 

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As a responsible company, we take our duties under the German Act on Corporate Due Diligence Obligations in Supply Chains (Lieferkettensorgfaltspflichtengesetz, LkSG) very seriously. We take active measures to safeguard human rights and the environment throughout our supply chain.

We have set up a complaints procedure in order to guarantee compliance with LkSG within our own business area and across our supply chain. To report any human rights and environment-related risks or violations of human rights-related or environment-related obligations that may imminently arise or have already arisen in connection with our own economic activities or those of our suppliers, you may direct notifications and complaints within the meaning of Sec. 8 LkSG to us at: beschwerde@europapark.de.

All information provided will, of course, be treated as confidential.