For Guests with Disabilities

Classification

Our hotels received the following categories in the Experience Baden-Württemberg Accessible test:

Category A:
'Krønasår – The Museum Hotel', hotel 'Santa Isabel', hotel 'Colosseo' and hotel 'Bell Rock'

Kategorie Ai:
hotel 'Castillo Alcazar' and hotel 'El Andaluz'

Rooms

Accessible rooms

The rooms feature detailed furnishing and lovingly arranged decorations in line with the theme of the hotel

Accessible Rooms

Hotel 'Colosseo': one room for 4 people
Hotel 'Santa Isabel': one room for 6 people
Hotel 'Krønasår - The Museum-Hotel': two rooms for 2 people each. The rooms can be combined via a connecting door.
Hotel 'Bell Rock': three rooms for 2 and 4 people respectively

Accessible Rooms

Hotel 'El Andaluz': one room for 2 people
Hotel 'Castillo Alcazar': one room for 4 people

Movement area

Hallway width to the accessible rooms at least 90cm.
Movement area in front of the bathroom min. 150 x 150cm
and in front of the throughway to a long side of the bed min. 150 x 150cm.
Minimum width along one side of the bed at least 150cm
and next to the control elements and furnishings min. 120cm.

Bathroom

Stepless access
Handle in the shower (85cm high) as well as either side of the WC (can be folded up, 85cm high)
WC height 48cm
Movement area min 150 x 150cm
Washing basin can be lowered

Accessibility

Public Areas

	Entrances Stepless access, min width 90cm, fully automatic sliding doors
	Lobby Manageable, receptions are accessible without steps
	Lifts All floors have stepless access to a lift
	Accessible toilets Hotels ‘Bell Rock’, ‘Colosseo’, ‘Santa Isabel’, and ‘Castillo Alcazar’. The Camp Resort also offers accessible sanitary facilities.
	Restaurants & Bars Stepless access, min width of doors 90cm
	Pool & spa Stepless access, entry to pools via stairs and handrails

Online reservation

Using our online booking portal, you can use the filter option ‘only show handicapped-friendly/accessible rooms’, which will take you straight to your ideal room.

To the booking portal

Directions & Parking

You can get to us via car, train, bus or plane:

	Bus Stop 'Europa-Park Hotels' directly in front of the hotels 'Colosseo', 'El Andaluz', 'Castillo Alcazar' and 'Santa Isabel', as well as stops in front of the hotels 'Krønasår' and 'Bell Rock'. Guests of the Camp Resort use the bus stop at the main entrance of Europa-Park.
	Train Station 'Ringsheim' - a hotel shuttle can be booked (at extra charge) and we can reserve a suitable taxi for wheelchair users
	Disabled Parking in close vicinity of the hotel entrances