Groups

Booking & enquiry

• Private groups: The group price only applies when the organiser redeems the tickets for the whole group. The tickets can be collected by the organiser from the bus ticket counter.
• Travel agency: The group price only applies when the bus driver redeems the tickets for the whole group. Upon arrival, the address of the travel agency must be given at the bus ticket counter.
• Payment and collection of the group tickets happens onsite on the day of arrival. For tour operators, a payment on account is also possible upon request.
• Upon arrival we kindly ask the group leader to go to the entrance together with the group. After all necessary documents have been checked (see here for additional information regarding the requirements for gaining access), please move on to the bag check. Once this is completed, the group leader can collect the group entry ticket from cashier 4 and hand them out to the group members.
• Please note, that all required documents (proof of authorisation, booking confirmation of the group, photo ID, medical face mask) must be presented at the check-in also by the group leader or bus driver.
• The information regarding number of people can be updated on site on the day of your visit.
• Complete cancellations are possible until 14 days prior to the day of visit, are free of charge and have to be received in writing.
• The coach driver receives their usual package of services on site. Please note, the coach driver room is open, however, the lying area on the second floor is closed until further notice.

The group price is only valid when groups are preregistered.

Register now