FAQ Europa-Park Hotels

Does the price per night include park admission tickets?
Where do I collect my Europa-Park admission tickets?
Is it cheaper to book admission tickets in advance?
What is the VIP Admission?
Can I arrive before 3.30pm?
Is it possible to check in to the room after Europa-Park has closed?
As a hotel guest, can I use all Wellness and Spa areas of the five 4* hotels?
Do I have to book a table at the hotel restaurants?
Is there a charging station for electric cars at the Europa-Park Hotels?
Will the Hotel ‘Krønasår’ connect you to the other theme hotels and Europa-Park?

 

Does the price per night include park admission tickets?
Admission tickets to Europa-Park are not automatically included in the room price. However, selected packages do include park entry. In this case, it will be clearly stated. Otherwise, the first step of the online booking will just show the overnight stay in one of the Europa-Park hotels. You can then select your admission tickets at a later stage in the booking process.

 

Where do I collect my Europa-Park admission tickets?
You will receive your admission tickets at your hotel reception on your arrival day. Please attend your hotel reception before going to Europa-Park and be sure to bring your booking confirmation. If you have booked a stay at the hotel ‘Castillo Alcazar’ please go to the reception of hotel ‘El Andaluz’.

 

Is it cheaper to book admission tickets in advance?
There is no difference in the price between booking your admission tickets online in advance, or at your hotel reception. The only exception is the Summer and Winter 20% discount offers, where the price reduction is only valid when booked online, and in accordance with the terms of your booking. If you purchase admission tickets for more than one day, it is cheaper to buy a ticket for the entire length of your stay rather than buying an individual ticket every day.

 

What is the VIP Admission?
All hotel guests with a valid admission ticket for the day have exclusive access to selected attractions at Europa-Park 30 minutes before the official opening during Summer season, and 1 hour before the official opening during Winter season. The entire water world Rulantica opens 60 minutes prior to the official park opening time. Valid Admission Tickets for Europa-Park and Rulantica are required. This applies to your arrival day, during your stay, and on your departure day. Europa-Park Clubcard holders can also benefit from this offer during their hotel stay. The VIP Admission cannot be transferred to friends or family who are not staying at a Europa-Park hotel.          VIP-ADMISSION FOR HOTEL GUESTS

 

Can I arrive before 3.30pm?
You are welcome to arrive in the morning to benefit from the VIP Admission to Europa-Park. We have a luggage room for use until your room is ready for you from 3.30pm.

 

Is it possible to check in to the room after Europa-Park has closed?
You are welcome to check in after Europa-Park has closed for the day. You can collect your admission tickets to Europa-Park at your hotel reception on arrival and store your luggage in the luggage room. This way, we know you are here. Your room will be ready for you from 3.30pm. You can either check in then, or at a later time. We can also send you a text message as soon as your room is ready. For further information, please speak to our staff at reception. Reception is occupied 24 hours a day. Should you arrive after 6pm, please inform us by calling +49 7822 860-5679.

 

As a hotel guest, can I use all Wellness and Spa areas of the six 4* (superior) hotels?
All Wellness and Spa areas of the Europa-Park hotels are available to hotel guests free of charge, regardless of which hotel you are staying in. You can also hire bath robes and towels in all Wellness and Spa areas. The sauna areas are available for guests aged 18+.

 

Do I have to book a table at the hotel restaurants?

 

Is there a charging station for electric cars at the Europa-Park Hotels?
Yes. You can recharge your electric car’s battery at the charging stations in the parking area at the Europa-Park Hotels. If a station is available, you may park in any of the e-charging parking spots at any time. Simply contact the reception team so they may activate the station in advance (maximum parking time: 4 hours).

TYPE2 Port (11 KW):

  • 2 x at Hotel ’Bell Rock’
  • 2 x at Hotel ’Colosseo’
  • 2 x at Hotel ’El Andaluz’
  • 2 x at Hotel 'Krønasår'

This is a voluntary offer. The Europa-Park Hotels support environmentally friendly travel. Any omission or non-availability will not lead to a cost reduction of your accommodation price.

Tesla owners
Please follow the official Tesla instructions for journeys within Germany:
"It is recommended to have a Typ-2 charging cable with you in order to be able to access public charging points." 
Please have your Typ-2 charging cable with you in order to be able to use the charging facilities at the Europa-Park hotels. 

TESLA Supercharger
The next TESLA Supercharger station is located at the service station in Herbolzheim, where you will find ten charging points (charging time: 30 minute).  

 

Will the Hotel ‘Krønasår’ connect you to the other theme hotels?
You can reach the other Europa-Park hotels with our free hotel shuttlle. The bus operates from 9am regularly and daily on a circular route (at least every 30 minutes).

Tip: By the way, as a guest of the sixth Europa-Park hotel, you can also enjoy VIP admission: Half an hour before the official park opening, selected attractions will already be available to you (valid ticket required)

 

 

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Subject to change. Edition November 2019.