FAQs

Important information about the new water world

Tickets & Prices

When will tickets for Rulantica become available?
Tickets for the new water world Rulantica are now available in combination with a hotel stay for the following dates: 29.11.2019 until 27.03.2020.
Book your room + tickets now
Tickets for day visitors will be available approximately three months prior to the preferred day of visit in our Online Ticket Shop. Admission prices

Will I also be able to buy tickets at the cashier?
As capacity for Rulantica is limited, tickets for entry into the water world will need to be purchased online in advance. Where available, you’ll also be able to purchase last-minute tickets at the cashier for a €4 surcharge.

What if I don’t want to spend the whole day in the water park? Will there be the option of a half-day / season ticket or evening ticket?
Yes, an evening ticket is available from 5pm.

Do I have to purchase my Rulantica ticket in advance?
The water adventure world has limited capacity. In order to avoid disapointment due to guests arriving when Rulantica is at capacity, admission tickets must be purchased in advance. This is the only way to guarantee visitors will be able to entre the water world on their desired day of visit.

Will the Club Card cover entry to Rulantica? / Will there be any special offers for Club Card holders?
The Europa-Park Club Card does not include entry to Rulantica.
There are currently no special offers planned for Club Card holders.

Will there be an annual pass for Rulantica?
There won’t be a separate Rulantica club card for now.

Will I need to pay to use the lockers?
Yes; lockers will be available for €1 per day.

Will hotel guests benefit from early-bird entry?
Yes, hotel guests will be able to gain entry to Rulantica one hour earlier, from 10am, than other guests.

Will there be a combi-ticket for Europa-Park and Rulantica?
There won't be a combi-ticket for now.

Will hotel guests pay the same price?
Yes; all guests will pay the same price, but hotel guests will be able to enjoy an extra hour in the new water world before it opens to other guests.

What about parking? Will I need to pay for parking, like at Europa-Park?
Yes; just like in Europa-Park, parking will be charged at €7 per car per day.

How can I pay for things in the water park?
You’ll be a given an RFID wristband, which you will use instead of cash during your visit – anything you buy during your visit will be scanned onto your wristband, and you’ll pay when you leave Rulantica. You’ll also use your wristband to access the park and your locker.

Will there be gift vouchers for Rulantica?
The EMOTIONS Card can be used to make a payment in Rulantica. Admission tickets for Rulantica can be purchased approximately three months prior to the date of visit. The EMOTIONS Card can be used as payment method via the phone on +49 (0) 7822 776655.

Opening Times

What will be the actual opening times for Rulantica?
Rulantica is open daily from 11am to 10pm.
(31.12.2019 from 11 am to 7pm)

Will you be open all year round?
We’re currently planning to open all year round (except 24 and 25 December). We will, however, at times need to close the park for short periods for maintenance, but will announce such closures in advance on this website.

Will Rulantica be completely ready by the end of 2019?
All attractions should be ready for Rulantica’s opening. However, as the new water world is such a huge project, unforeseeable circumstances, such as safety issues, may cause delays.

General information

How far is the water park from Europa-Park? Will there be a shuttle service?
Yes; there’ll be a shuttle bus for Europa-Park hotel resort guests,
every 15-30 minutes, depending on the time of day: when the park opens in the morning and when it closes in the evening, the shuttle will run every 15 minutes, and every 30 minutes throughout the day and after the park has closed.

From what age is the water park suitable for children?
Like Europa-Park, Rulantica has been designed as a water theme park for the entire family.
For safety reasons, some attractions have age and/or height restrictions.

Will you need to be a good swimmer?
For some attractions, yes.

Will there be height/weight/age limitations at the attractions?
This information will be available at a later date.

Is there a spa area?
At the opening of Rulantica there won't be a spa and wellness area. This might change during future extension works.

Is the water park accessible for all?
Accessibility was, of course, taken into account when planning the water park. Most of the facilities with the exception of some slides will be accessible for guests with special needs.

Will you be allowed to smoke in the water park?
Smoking will not be permitted within Rulantica. There will, however, be a smoking area in the park’s outdoor area.

Will Rulantica have Wi-Fi?
Yes. Wi-Fi will be available in the water park.

Is the use of the smartphone in Rulantica allowed?
Bringing your own smartphone is allowed in Rulantica (for example, use as an eBook, surfing the Internet, etc.). When taking photos or videos with your smartphone or similar, always make sure that the privacy rights of other guests are respected and no one feels disturbed by the recordings.

Will I be allowed to bring my own food and drinks?
For hygiene reasons, guests will not be permitted to bring their own food. For safety reasons, no glass containers such as bottles will be permitted.

Are there vegetarian/vegan gastronomy offerings?
The F&B offer in Rulantica will include a selection of vegetarian and vegan choices.

Will there be a dress code? In some pools, you will not be permitted to swim in trousers, for instance.
For hygiene reasons, the rule will be that proper swimwear must be worn in Rulantica. Further information will be published in the pool rules on this website as soon as it becomes available.

What is the water temperature?
The water temperature will be around 30 degrees celcius.

Prices subject to change, all information without guarantee.