Park and Bathing Rules and Regulations
Park and Bathing Rules and Regulations for Rulantica
The purpose of the Park and Bathing Rules & Regulations is to ensure the whole Rulantica Water World area is safe, orderly and clean.
The Park and Bathing Rules & Regulations and all other rules & regulations are binding for the user. Legal regulations apply for inclusion in the contract concluded at the point of sale.
1.1. The rules and signs contained in the road traffic regulations (Straßenverkehrsordnung, StVO) apply to our car parks.
1.2. Visitors to Rulantica Water World park their vehicles in the designated visitor car park. We ask that hotel guests park in the Rulantica hotel parking spaces reserved for them. The staff car park must only be used by Europa-Park and Rulantica Water World staff.
1.3. To ensure traffic runs smoothly, close attention must be paid to the instructions of our car park staff. Only park your vehicle within the designated parking spaces. If you can’t park your vehicle properly and this impacts traffic, ‘Rulantica’ may be forced to tow your vehicle at your expense and risk.
1.4. The designated parking spaces are not surveilled by Rulantica Water World. As such, a parking fee is only charged for the provision of the parking space and not for the surveillance of your vehicle. Please therefore ensure that you have closed your vehicle’s doors, boot, windows and sunroof before leaving it. We also ask that you ensure that any valuables are kept out of sight for your own benefit. If animals are left in the vehicle, our security staff has been instructed to remove them from the vehicle for animal welfare reasons. We accept no liability for damages incurred as a result of this.
1.5. Rulantica is not liable for the theft of or damage to your vehicle by third parties. This also applies to damages caused by storms, fire, hail, explosions and other exceptional occurrences. Any damage that, in your view, is caused by Rulantica Water World staff, must be reported to our members of staff immediately after you find it and, if possible, when you are still at the park, if this is reasonable. Otherwise, point 9.3. applies.
2. Admission authorisation, Rula band (entry and payment wristband) and lockers
2.1. Rulantica Water World premises may only be accessed through the designated visitor entrances with a valid admission ticket. Access to Rulantica Water World through the Krønasår hotel bridge is exclusively reserved for Krønasår hotel guests. Guests of other Europa-Park hotels must use the hotel entrance on the ground floor. Day guests (without a hotel booking) may access Rulantica Water World directly through the main entrance on the ground floor. Each guest acknowledges the Park and Bathing Rules & Regulations when entering Rulantica Water World, when buying a ticket or when accepting a Rula band.
2.2. Each visitor aged 4 or over will receive a Rula band in exchange for a valid admission ticket, which has a transponder (RFID technology). The Rula band is used as authorisation for entry and exit, etc. Rulantica Water World also gives each guest with the Rula the option of making cashless payments for goods and services during their stay and having these added to their Rula band. If goods and/or services are bought or used, Rulantica Water World credits this to the guest. This consists of Rulantica Water World deferring payment for the guest for the services provided until he or she leaves the park. By using the Rula band, the visitor is obliged to pay for accumulated credit through standard payment methods when leaving the park. Accumulated credit must be paid for immediately and in full. Payment on account is explicitly not permitted.
2.3. Each guest (including small children) is obliged to provide a valid official document that proves the guest’s age for the correct classification into a tariff group (adult, child, etc.) and for using services that require you to be a certain age by law (e.g. consumption of alcoholic beverages, etc.). This must be shown at the request of staff. If evidence is not provided, we are entitled to apply the higher tariff or to block certain services that require you to be a certain age if in doubt. The visitor is explicitly permitted to prove his or her age at any time. We reserve the right to reduce the credit limit of guests who have limited legal capacity to the extent that they can use funds that have been provided to them for this purpose or that have been made freely available to them by a legal representative (pocket money).
2.4. The Rula band must be worn at all times during your visit and must be shown on request. Please keep your receipt so that we can assign to you any credit used in case you lose your Rula band. If you lose your Rula band, a distinction is made as to whether or not services used by the guest prior to losing the band can be determined as a result of the Rula band being lost. If services used by the guest before the band was lost can be determined (through the receipt on admission, locker number, etc.), there is a claim to payment in the amount of the services used plus a replacement fee for the lost Rula band in the amount of €10.00, which the guest must pay before leaving the park. If services used by the guest before the band was lost cannot be determined, a flat rate, which is currently €50.00, will be charged for adult wristbands (aged 12 and over) and €15.00 for child wristbands (aged 4-11) plus a replacement fee for the lost Rula band in the amount of €10.00, which does not exceed damages ordinarily expected. The visitor is explicitly permitted to prove that Rulantica Water World incurred no damages or that it incurred significantly less damage than the flat rate. Rulantica Water World is also permitted to prove that it incurred more damage.
2.5. Authorisation to enter and stay on park premises applies to the general opening hours specified for Rulantica. If we need to close Rulantica Water World early for technical, organisational or business reasons, or because of weather conditions, which is not attributable to intent or gross negligence on the part of Rulantica Water World, there is no right to a full or partial refund of the admission fee.
2.6. If the guest has booked a locker, he or she is responsible for locking the locker and for keeping the Rula band, which is also the locker key, safe. Putting money or valuables into a locker or valuables compartment provided by Rulantica Water World does not establish any duties for Rulantica Water World with respect to the items brought. In particular, it does not establish any safekeeping duty. It is the sole responsibility of the guest to check that the locker or valuables compartment is securely closed when using them and to keep the Rula band safe. Lockers and valuables compartments that are still in use after the park closes will be opened by staff. The contents will then be treated as lost property. These can be collected during our opening hours once arrangements have been made to do so.
2.7. Admission authorisation expires when you leave the water park through the turnstiles. If, in exceptional cases, you need to leave Rulantica Water World briefly, contact one of our members of staff in the entrance area before you leave through one of the turnstiles. Only if they have given explicit permission do you have the option of re-entering the park after an agreed period of time in exceptional cases. If you leave Rulantica Water World without reporting this and without obtaining permission from reception staff in the entrance area, or if you return after the agreed re-entry time, you will be unable to gain re-entry.
2.8. Children under the age of 12 are only permitted to enter the park with an accompanying adult. Chaperones and parents are responsible for their children. Other rules may apply to certain events. Please note the respective instructions for these events. Brochures, web pages and, of course, Rulantica Water World staff is available for this purpose.
2.9. It is not permitted to sell vouchers, admission tickets or free tickets for Rulantica Water World in the car park or on park premises. If you don’t require or don’t want to redeem a ticket, please report this to the information point in the entrance area to Rulantica Water World.
2.10. Opening hours and a valid price list are made clear on display notices or can be seen at the point of sale.
3. General safety regulations
3.1. It is in your own interest to always follow instructions given by Rulantica Water World staff.
3.2. All visitors are required to behave properly and appropriately. You must refrain from causing any public disturbances, from deliberate destruction or soiling, improper conduct, jumping into pools sideways, hassling other guests or damaging park premises, being verbally or physically violent, being insulting or verbally abusive, violating park rules and regulations, etc. Any offences entitle Rulantica Water World to take suitable action, such as issuing warnings, removing you from the park, filing a report, or similar action. Rulantica Water World also reserves the right to remove visitors from the park without compensating them if their behaviour is likely to affect or disrupt others.
3.3. Possessing and carrying weapons, dummy weapons or dangerous items such as firearms, sharp/pointy knives, chains, knuckle-dusters, pepper spray, stun guns, tools, large scissors, wires, crossbows, bows and arrows, blowguns, catapults, baseball bats, fireworks or other pyrotechnic items and any kind of discriminatory items or items that glorify violence or are unconstitutional, etc., is not permitted on Rulantica Water World premises.
3.4. It is not permitted for you to bring or operate drones or any kind of remote-controlled toys and devices.
3.5. It is not permitted for you to bring glass bottles and containers, porcelain, jars and other fragile items to Rulantica Water World.
3.6. Swimming flippers of any kind, inflatable swim toys, dinghies and lilos are not permitted in Rulantica Water World. Items that aid swimming, e.g. armbands or life jackets are only permitted in the designated areas. Life jackets are provided for the wave pool for free. Only slide aids provided by Rulantica may be used in slides.
3.7. Bulky and oversized items such as suitcases, trolleys and travel bags with wheels are not allowed in Rulantica Water World. In exceptional cases, these items can be stored on reception on agreement. Storage is free, but is at the risk of the guest. Liability is explicitly excluded for Rulantica Water World in the event of loss or damage. The guest agrees to this when handing over their luggage.
3.8. For safety and hygiene reasons, motorised or non-motorised means of transport such as roller blades, buggies, bicycles, scooters, electric scooters, etc. may not be brought into Rulantica Water World.
3.9. Intentionally disruptive noise or the use of music equipment is not permitted. You may not bring with you or use any items that may disturb the peace, e.g. vuvuzelas, megaphones, horns or other musical instruments.
3.10. You must observe Rulantica Water World’s fire regulations. Smoking is only permitted in designated smoking areas, which also applies to e-cigarettes. Water pipes of any kind are not permitted. Please be considerate to those around you.
3.11. Barbecuing and bringing barbecue or cooking equipment is not permitted.
3.12. You are not permitted to consume food brought with you in the water world for hygiene reasons. Drinks that are not in robust containers may not be taken outside the catering areas.
3.13. You are not allowed to access stage, backdrop, backstage or service areas. You are not permitted to climb barriers, fences or walls.
3.14. The whole of Rulantica Water World, particularly outdoor areas and wet areas, may become slippery. Guests are therefore advised to take necessary care and pay the required attention throughout park premises, i.e. barriers using ropes, fences, trees etc., to wear non-slip footwear, to avoid walking fast and running and to use the handrails provided.
3.15. All visitors are required to dress properly and appropriately. Nudity is not permitted, even with respect to small children. Suitable swimwear must be worn in the pools and attractions. Suitable swimwear includes swimming trunks and bathing shorts, swimsuits, bikinis, tankinis and burkinis. Swim nappies and swim pants are explicitly permitted for children. Swimwear must not be made from non-absorbent material. Wet areas must not be accessed if you are wearing street shoes.
3.16. Rulantica Water World reserves the right to remove visitors from the premises at any time without compensation if they are wearing make up in such a way or dressed or tattooed in such a way that other guests, particularly children, could be offended, or dressed in such a way that they could be mistaken for Rulantica Water World staff or performers. You are not permitted to wear masks or completely cover your face. You are permitted to cover your face for religious reasons.
3.17. Bringing alcohol, possessing or consuming illegal narcotics and stimulants is not permitted and will be prosecuted accordingly. You are permitted to buy and consume alcohol in Rulantica Water World if you are over 18. People who are under the influence of alcohol or narcotics may be removed from the park premises.
3.18. You are not permitted to go through rubbish or collection receptacles. The contents of the receptacles provided are the property of Rulantica Water World. You are not permitted to take or transfer it from the premises.
3.19. You are not allowed to reserve sun loungers and deckchairs for long periods of time. After a reasonable period of time, Rulantica Water World staff is required to clear sun loungers and deckchairs that have been reserved and are unused, and to store towels and bags, etc. in a storage compartment.
4. Using the attractions and equipment
4.1. Themed water areas and slides in Rulantica Water World are available to visitors within the scope of the respective rules of use and intended purpose. There may be waiting times for attractions and slides.
4.2. The opening times for the individual sub-areas and slides may differ from Rulantica Water World’s opening hours. Technical or organisational downtime for individual sub-areas and slides shall not result in a right for the admission fee to be reduced or refunded.
4.3. In the event of thunderstorms or special weather conditions, the water world is entitled to temporarily or completely close individual or all sub-areas and slides to protect visitors. There is no claim to a full or partial refund of the admission price paid.
4.4. Certain sub-areas or slides are seasonal or may be closed for construction or maintenance, for operational or organisational reasons. Such closures may be made without prior warning.
4.5. The use of attractions, shows or equipment requires you to be in good physical shape and is at your own risk. Safety equipment must be used and safety regulations complied with. Use is permitted if you are wearing suitable swimwear. You are not permitted to wear jewellery such as rings, earrings, piercings, studs, etc. Other sharp objects are also not permitted for safety reasons. Wearing implants, pacemakers, medical pumps and similar items is permitted if you have consulted the treating physician and manufacturer in advance. However, Rulantica accepts no liability in the event of damage.
4.6. Visitors are obliged to check their own state of health before use, to obtain information about risks and to read and observe the rules of use and access as well as the safety regulations and provisions. Rulantica Water World is entitled to prevent certain people from using individual sub-areas and slides for safety reasons, e.g. due to their size, build, physical or mental disabilities, permanent or temporary impediments, pregnancy, etc. Exclusion for safety reasons is not discriminatory. It is purely to protect the guest.
4.7. It is particularly important to make sure to always exercise due care when getting on and off rubber rings and slides. Landing areas must be left quickly. In case of non-compliance or wilful disregard, individual persons may be excluded from using the attractions. In the event of violations or repeat offences, individual persons may be removed from Rulantica Water World. You do not have a claim to compensation in this case. The above-mentioned provisions also apply to queue-jumping.
4.8. The use of playground equipment and similar equipment is at your own risk. Adults are not permitted to use playground equipment in playgrounds. Special age regulations, which regulate the group of people permitted to use equipment, are binding and must be observed. Parents are responsible for their children.
4.9. Rulantica Water World has water wheelchairs available for people with special wheelchair needs, which can be borrowed free of charge for the duration of the visit. There are a limited number of water wheelchairs. As such, the provision of a water wheelchair cannot be guaranteed. It is not possible to reserve water wheelchairs in advance.
4.10. Rulantica Water World visitors are liable for any damages resulting from the disregard of rules of use or through intentional damage.
Adults and chaperones are advised that they must exercise their supervisory responsibilities with due care. Children and non- swimmers and people with special needs must be supervised by adults or chaperones at all times. Non-swimmers are explicitly required to always stay in areas for non-swimmers. Visitors are also responsible for any damage caused by persons and/or children to be supervised even if the supervising person is not present on the premises on the day of the visit.
6. Advertising and offering goods & services
Advertising on park premises and in water world car parks or the offering of goods and services is only permitted with the prior written consent of management. This also applies to conducting of opinion surveys and counts. Advertisements and announcements for organisations, associations, interest groups or personal ideas of any kind are prohibited on park premises and within all buildings and rides, etc. and will be punished in each individual case through removal from the park, civil law enforcement and criminal charges for trespassing.
7. Video surveillance, filming and photography
7.1. Rulantica Water World has video surveillance. Surveillance is carried out for the safety of visitors and employees and to protect systems and equipment.
7.2. Filming and photography is carried out in Rulantica Water World on a regular basis. Signs will be placed on areas or attractions for this if possible.
7.3. You are allowed to take your own photos and videos for private purposes provided that you don’t disrupt or disturb other guests. You are not permitted to photograph strangers or groups you don’t know without their consent. Professional photography and filming for commercial use is only permitted with prior written consent. The use of body cameras on slides and attractions is not permitted. Photography and filming is not permitted in the Snorri-Saga attraction for copyright reasons.
7.4. Photography and filming below water is only permitted with the explicit consent of staff.
7.5. If there is the suspicion that you have disregarded the aforementioned points, our members of staff are entitled to review images and to request that individuals delete them in the presence of the respective member of staff.
8. Visitor searches
8.1. Any visitor wishing to enter Rulantica Water World within the scope of these park rules and regulations explicitly agrees to be searched by the Rulantica Water World security team on a voluntarily basis. In doing so, security team instructions must be followed without restriction, otherwise access will be denied. The security team is entitled to search people to see whether they will pose a security risk as a result of bringing in or consuming alcohol/narcotics or as a result of bringing in weapons or dangerous items. Each guest explicitly agrees that his or her clothing and belongings may be searched accordingly.
8.2. The security team is entitled to deny access to Rulantica Water World premises to people who pose a security risk as a result of their behaviour or items brought in with them.
8.3. The same applies to people who refuse to agree to their clothing and belongings being searched. The security service is further entitled to seize items which are not in line with the paragraph above, e.g. narcotics, weapons, etc. The security team is also entitled to search people who are already on Rulantica Water World premises.
9.1. The water world is liable for all damage caused by culpable breach of an essential contractual obligation by Rulantica Water World or its employees or due to gross negligence or intent.
9.2. In the event of a breach of essential contractual obligations, liability in the case of simple negligence is limited to damage typical of this kind of contract that could reasonably have been foreseen. Essential contractual duties are duties that are absolutely necessary with respect to making the proper performance of the contract at all possible and that the visitor can normally trust and expect to be complied with.
9.3. Otherwise, Rulantica Water World is not liable for visitor damages. This does not apply to liability as a result of visitor damages caused by injury to life, limb or health and also does not apply to damages a visitor suffers as a result of an intentional or grossly negligent breach of duty by the operator, its legal representatives or agents. The exclusion of liability also does not apply if there is mandatory liability under the German Product Liability Act (Produkthaftungsgesetz), in the case of fraudulently concealed defects, and in the event of the provision of a guarantee for the condition of an item.
9.4. Rulantica Water World is not liable for items that are handed over to its employees or otherwise stored or deposited on the premises of the park. No liability is accepted for items (for example, mobile phones, jewellery, cameras, clothing, etc.), which sustain damage or are destroyed or lost during the use of certain sub-areas or slides.
9.5. If you find any lost items, you must hand these over to the nearest member of staff or to the lost property office in the entrance area of Rulantica Water World immediately. When doing so, we ask that you provide information about exactly where and when you found the item. Items found will be stored within the scope of legal retention periods.
9.6. Rulantica Water World is neither prepared nor obliged to take part in dispute settlement proceedings before a consumer arbitration board.
10. Claim notifications
All Rulantica Water World equipment is carefully maintained and monitored. However, should you suffer damage through no fault of your own, please report the damage to the information point before leaving the water world. Please also report it even if you have reason to believe that an incident that occurred may cause damage at a later point in time.
11. Domiciliary right
Instructions given by Rulantica Water World staff must always be followed. Rulantica Water World is entitled to remove people who violate the park and car park rules and regulations at its own discretion and without compensation.
Addition to our park and bathing rules for the period of the Covid 19 pandemic
1. These additional park and bathing rules augment the existing park and bathing rules, in particular health and hygiene measures including social distancing regulations and restrictions on bathing access to protect the health of visitors as well as our employees.
2. All visitors to the Rulantica indoor water world are subject to special rules of conduct and hygiene measures to prevent infection during their visit to the pool area. They include:
a. It is absolutely necessary to ensure that where possible a distance of at least 1.5 metres to other visitors and employees is maintained throughout the indoor water world site including the car park. When visiting the Rulantica indoor water world, avoid forming groups or creating clusters of people. Standing together or running together is only permitted up to a maximum of two persons or within a demonstrably existing family/household. The aforementioned social distancing requirements shall also and in particular apply in checkout and queuing areas, in washrooms, changing rooms, lounging areas, swimming pools, in front of and in shops, and in catering facilities.
b. Any guidelines and/or distancing rules illustrated, inter alia with the help of pictograms, lines, and markings must be observed. The same applies to separate distancing and capacity guidelines.
c. Visitors are required to wash their hands regularly and thoroughly with soap and water.
d. A face mask must be worn in the entrance hall and in all areas referred to in the pictograms. The wearing of a face mask is obligatory from six years of age.
e. The instructions of our employees must be followed without exception.
f. For health and safety reasons, visitors are only permitted to enter enclosed/indoor/queuing areas to use the relevant amusement/leisure facility.
g. Visitors are required to follow instructions and observe local access restrictions. Compliance with these rules will be monitored.
3. Please make sure you are in good health before visiting the Rulantica indoor water world. Persons with a fever and/or cold symptoms may be denied bathing access by the operator, as it is important to avoid transmission of the coronavirus when visiting the Rulantica indoor water world and appropriate measures are necessary to protect all visitors. Visitors who in the last 14 days have had contact with a person infected with SARS-CoV-2 or are showing symptoms of a respiratory infection or have a higher temperature will not be permitted entry to the Rulantica indoor water world. We are entitled to take non-contact temperature readings before entry as well as within the pool area and, if there is reason to suspect, additional contact ear thermometer readings may also be taken. In the event that elevated temperatures and/or cold symptoms become apparent during their stay at the Rulantica indoor water world, we are entitled to initially isolate the visitors for the purpose of further testing and to prohibit further visits to the pool area without the possibility of a refund of the entry fee paid or travel expenses incurred.
4. Please make sure that when you arrive at the Rulantica indoor water world that you do not carpool with people outside of your own household. It is absolutely necessary to ensure that there is sufficient space for each vehicle in the parking area provided by us, so that the minimum distance between individual persons can be maintained. - The directions of the instructing personnel on site must be complied with.
5. Not all slides, facilities and attractions may be available during your visit. For reasons of hygiene, individual slides, facilities and attractions may be closed or become closed during your visit. It is also possible that some areas are not or not fully accessible or may be closed during your visit for reasons of hygiene. In these cases, there is no entitlement to a refund or partial refund of the entry fee.
6. The instructions of our employees with regard to health and hygiene requirements and access restrictions must also be followed without exception.
7. Visitors are required to observe at all times any hygiene regulations and physical distancing requirements stipulated by the local restaurants, which may apply in a supplementary manner.
8. In the event of a serious or repeated violation of individual and/all of the aforementioned requirements, we are entitled to send the individual off the premises or issue a ban on entering the premises or expel you from the Rulantica indoor water world without any entitlement to reimbursement of the entry fee paid.
Status: June 2020, subject to change.