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Feel free to call us at:
+497822 776 688

We can help in the languages German, English and French.

Send us an email:
info@europapark.de

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Themed hotels
Phone: +49 7822 860 5679
Email: resort-international@europapark.de

Camp Resort
Phone: +497822 860 566 6
Email: camp-resort@europapark.de

Europa-Park Camping
Phone: +49 152 08 87 74 78
Email: camping@europapark.de

Wellness & Beauty
Phone: +49 7822 860 553 0
Email: wellness@europapark.de

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Feel free to call us at:
+497822 776 655

We can help in the languages German, English and French.

Send us an email:
info@rulantica.de

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Feel free to call us at:
+497822 77 144 00

We can help in the languages German, English and French.

Send us an email:
confertainment [at] europapark.de

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Feel free to call us at:
Infos: +497822 776 688
Tickets: +497822 776 697
Cinema: +497822 776 696

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All tickets for Rulantica, Europa-Park and our events.

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Current information

Dear guests and friends,

In close cooperation with the authorities of Ortenaukreis and the state of Baden-Württemberg, we have developed a comprehensive hygiene concept for the re-opening as a model project. Our comprehensive safety and hygiene measures were deemed exemplary by the authorities.

The University Hospital Freiburg advises Europa-Park in regard to the development of the hygiene concept as part of the model project.

We look forward to finally be able to welcome you again at Europa-Park, the themed hotels, the Camp Resort, the hotel gastronomy, as well as at YULLBE from 21. May 2021.

Tickets are available via the ticket shop and stays can be booked via our booking page. A comprehensive hygiene concept as well as numerous measures to reduce the risk of infection guarantee a safe leisure experience in the entire Europa-Park Theme Park and Resort.

The water world Rulantica remains closed until further notice. Unfortunately, events as well as the evening cinema are still suspended.

We look forward to finally be able to Experience. Time. Together. with you again from 21. May 2021.

Your Mack Family

All information at a glance

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Europa-Park (re-opening on 21.05.2021)
All the information you need to plan your visit to Europa-Park and to re-book tickets you have already purchased.
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Water World Rulantica
All the information you need to plan your visit to Rulantica and to re-book tickets you have already purchased.
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Themed hotels, Camp Resort & Europa-Park Camping (re-opening on 21.05.2021)
All the information you need to plan your dreamlike overnight stay or to re-book a reservation you have already made.
Further information

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Hotel restaurants & bars (re-opening on 21.05.2021)
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Wellness & Sport (re-opening on 21.05.2021)
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Events & evening cinema
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YULLBE (re-opening on 21.05.2021)
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Europa-Park Club
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Requirements for a visit

For a fast and easy arrival, we kindly ask you to bring the following:

  • For Europa-Park: Ticket and if applicable the confirmation of the exchange of the ticket
    for overnight guests: Reservation confirmation
  • Proof of authorisation
  • Photo ID
  • Medical face mask

We explicitly ask you to ensure that you have all documents mentioned above prior to your arrival. If you don't have all documents, a visit (despite a valid entry ticket / valid reservation confirmation) is not possible.

The documents will be checked on site in the visitor car park, at the main entrance, or at the hotel reception respectively. A photo ID is mandatory.

Proof of authorisation

Proof of authorisation must be one of the three following documents:

  • Tested - officially accepted, negative Corona test result (PCR or quick test), which at the time of arrival is no older than 24 hours. A negative test result is required for visitors aged 6+. Please note: Only tests from an official test site are accepted. Brought along self-tests are not accepted.
  • Vaccinated - Please bring your official proof of vaccination or vaccination passport. The original vaccination passport must be presented as proof. French visitors must present a personalised, dated and printed confirmation of their vaccination. The proof of complete vaccination must be older than 14 days.
  • Recovered - Please bring your positive PCR test result which is older than 28 days. If your positive test result is older than 6 months, you will also have to bring your official proof of vaccination or vaccination passport. The proof of vaccination must be older than 14 days.

Test facilities on site (as an exception)

We strongly recommend arriving with a negative test result as entry can otherwise not be guaranteed. If you cannot produce any of the mentioned proofs of authorisation, we have a limited number of test facilities on site for exceptional circumstances. Depending on demand, very long queues are likely. The testing capacity is very limited and reserved for exceptional circumstances.
For visitors living in Germany, these tests are free.
Please note, that the law requires a testing fee of €22.90¹ per person for international guests.

Especially for overnight guests: on the day of arrival as well as on the following day, all services (restaurants, bars, outdoor pools, wellness treatments, Europa-Park) can be used without additional testing. Guests without proof of recovery or full vaccination will have to provide an additional, negative test result after the second night. For potentially necessary tests in case of longer stays, a testing centre is available on site.

Positive test on site

If you are tested positive for SARS-CoV-2, you will have to leave the premises immediately and contact your local health authorities. Your stay can be cancelled for free via the hotel reservation (+49 7822 860 567 9 or via email at resort-international [at] europapark.de). The ticket can be exchanged for a new date-specific ticket via the ticket shop free of charge. Please contact out guest service in order to do so, by calling +49 7822 77-6688 or gaesteservice [at] europapark.de.

Please note the current park rules and our Ts&Cs.

Change of booking

Admission tickets, overnight stays & events

Guests who have purchased an entry or event ticket for the closing period will receive further information on flexible re-booking options on our information pages and via the corresponding social media channels.

Guests with an overnight stay booking in one of the themed hotels of Europa-Park will be informed separately via email about their booking options.

Further information is available on the subpages:

Current entry and arrival restrictions

The health of visitors and employees has always been the highest priority for us. Therefore, the rules and regulations of the authorities for handling COVID-19 are strictly adhered to. Guests are also urged to behave in accordance with the respective applicable rules and regulations and to visit the Europa-Park Theme Park and Resort only if they are in good health.

To ensure that Europa-Park Theme Park and Resort can be explored by visitors in a safe and carefree manner, a comprehensive safety and hygiene concept has been introduced. All measures are constantly adapted to current regulations and developments.

International guests

If you were in contact with a SARS-CoV-2 infected person within the past 14 days or had symptoms of a respiratory infection or high temperature, visiting Europa-Park is unfortunately not possible.

If you want to enter Germany from a high risk area or virus mutation area according to the Robert-Koch-Institut, or you recently spent some time in one of those, entry is only possible under certain circumstances. Please inform yourself about the entry requirements relevant to your country of origin.

If your visit cannot take place due to the mentioned reasons, you can rebook your ticket free of charge. Please contact our guest service at gaesteservice [at] europapark.de or call +49 7822 776 688.

We have summarised all information for overnight guests on the information page for the themed hotels & Camp Resort.

The current information will be updated constantly. We ask for your understanding, that we may have to change the offerings during the opening as a model project. As soon as we have further information, we will communicate those immediately.

Latest update: 18.05.2021

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We are here for you

In special cases please contact our guest service.

We help you with your inquiry in German, English and French. We are available via phone Mondays to Saturdays from 9am until 1pm.

Get in touch:
Phone: +497822 776 688
Email: gaesteservice [at] europapark.de

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