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Europa-Park Resort
We are looking forward to your visit to the Europa-Park Resort. To make sure you are well prepared for your stay, we have summarised the current requirements and latest information for you.
From 16.09.2021, a new Corona regulation will apply in Baden-Württemberg. This will introduce a three-stage warning system to contain the Corona pandemic.
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Currently, we are in the basic stage. It still applies: Proof of authorisation (vaccinated / recovered / tested) is required for your visit. More information regarding proof of authorisation |
Please read the following information carefully.
Due to high demand, response times of our guest service team may be longer at present. You can find the answers to the most frequently asked questions on this site.
You can easily get to the information you are looking for using the directory.
What are you interested in?
Your quick access to the detailed information.
General information
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Requirements for your visit, such as
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| Exchange and refund | |
| Current entry and arrival restrictions | |
| Hygiene & safety measures |
Special information
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Europa-Park i.e. information about the on-site offering |
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Rulantica i.e. information about the on-site offering |
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Themed hotels & Camp Resort i.e. hotel wristband, breakfast |
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Europa-Park Camping i.e. bread roll service & breakfast |
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Hotel restaurants & bars i.e. hotel wristband, breakfast, table reservations |
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Wellness & sport i.e. wellness & spa, fitness studio, fitness area and classes |
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Evening cinema & events |
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YULLBE |
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Europa-Park Club You can read all information about your Clubcard membership on our subpage about the Europa-Park Club. |
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Confertainment Conferences & private celebrations |
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EPStore |
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Requirements for your visit
The most important information regarding your arrival
For a fast and easy arrival, we kindly ask you to bring the following:
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Proof of authorisation |
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Photo ID |
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Medical face mask |
We explicitly ask you to ensure that you have all documents mentioned above prior to your arrival. If you don't have all documents, a visit (despite a valid entry ticket / valid reservation confirmation) is not possible.
The documents will be checked on site in the visitor car park, at the main entrance, or at the hotel reception, at the restaurant or bar entrance and at the wellness and spa reception respectively. A photo ID is mandatory. Children under the age of 16 must be able to present an official proof of age (child ID, student ID, passport, etc.)
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Proof of authorisation
Since 16.09.2021, a new three-stage warning system applies in Baden-Württemberg. The required proof of authorisation is dependant on the currant stage.
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We are currently here: |
Basic stage
Overview of the accepted proofs of authorisation in the basic stage:
✓ vaccinated ✓ recovered ✓ tested
- Europa-Park
- Rulantica
- YULLBE
- Events
- Evening cinema
- Hotel restaurants & bars
- Overnight stay in the themed hotels
- Overnight stay in the Camp Resort
- Overnight stay in the Europa-Park Camping
More information on the individual proofs of authorisation can be found under vaccinated / recovered / tested. Please also note the stated groups of people, who are excluded from the test requirement under 'Exceptions'.
Warning stage
Overview of the accepted proofs of authorisation in the warning stage:
✓ vaccinated ✓ recovered ✓ tested (PCR test only)
- Europa-Park
- Rulantica
- YULLBE
- Events
- Evening cinema
- Hotel restaurants & bars
- Overnight stay in the themed hotels
- Overnight stay in the Camp Resort
- Overnight stay in the Europa-Park Camping
More information on the individual proofs of authorisation can be found under vaccinated / recovered / tested. Please also note the stated groups of people, who are exempt from the test requirement under 'Exceptions'.
Alert stage
Overview of the accepted proofs of authorisation in the warning stage:
✓ vaccinated ✓ recovered
- Europa-Park
- Rulantica
- YULLBE
- Events
- Evening cinema
- Hotel restaurants & bars
- Overnight stay in the themed hotels
- Overnight stay in the Camp Resort
- Overnight stay in the Europa-Park Camping
In the alert stage, a visit with a negative test result is not possible. Vaccinated or recovered people, as well as the groups of people who are exempt from the test requirement, can carry out their stay in the Europa-Park Resort.
More information on the individual proofs of authorisation can be found under vaccinated / recovered / tested. Please also note the stated groups of people, who are exempt from the test requirement under 'Exceptions'.
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Vaccinated / Recovered / Tested
Detailed information regarding the individual proofs of authorisation
One of the following proofs of authorisation (depending on the valid proofs subject to the current stage) must be presented. More information regarding the stages
Vaccinated
Please bring your proof of vaccination in form of an official vaccination passport or in form of digital proof via an app.
- The proof of vaccination must be recognised by an official organisation and contain the following information: first and last name, vaccine, date of vaccination.
- The proof of full vaccination must be older than 14 days. If you have received your full vaccination on 01.06.2021, you are considered 'fully vaccinated' from the 16.06.2021 and can visit the Europa-Park Theme Park and Resort from that day.
- Which vaccines are recognised in Germany can be found on the website of the Paul-Ehrlich-Institute: To the website
Recovered
Please bring your positive PCR laboratory-test result which is older than 28 days.
If your positive test result is older than 6 months, you will also have to bring your official proof of vaccination in form of your vaccination passport or digital proof. You will be considered fully vaccinated from the date of your vaccination.
Which vaccines are recognised in Germany can be found on the website of the Paul-Ehrlich-Institute: To the website
Tested
Please bring an officially accepted, negative Corona test result, which at the time of check (i.e. park entry, check-in) is no older than 24 hours (antigen test) or no older than 48 hours (PCR test). This does not apply to people stated under 'Exemptions and special circumstances'.
Please note:
- In the basic stage, negative antigen or PCR tests are excepted.
- In the warning stage, a negative PCR test result is required. Antigen tests are not sufficient. This does not apply to people stated under 'Exemptions and special circumstances'.
- In the alert stage, negative test results are generally not accepted. This does not apply to people stated under 'Exemptions and special circumstances'.
Exemptions and special circumstances
Exemptions and special regulations apply to the following groups of people: they can visit the Europa-Park Resort in any stage, without being vaccinated or recovered.
Exemptions who generally don't need a test:
| Children who haven't started school until including 7 years of age: proof of age required |
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Students/pupils of a primary school, a a secondary school or a college: proof of age required |
Special circumstances, where no PCR test is required in the warning or alert stage:
| People until including 17 years of age, who don't go to school: proof of age + negative antigen test required |
| People, who cannot be vaccinated due to medical reasons: medical note + negative antigen test required |
| People for whom there isn't a vaccination recommendation from the German vaccination authorities (STIKO): medical note + negative antigen test required |
| Pregnant women and breastfeeding mothers: mother pass or medical note + negative antigen test required |
| Recovered people, who can show proof from a doctor. If the recovery is older than 6 months, an additional vaccination (1 dose) is required. |
The medical note must contain the following information: first name, surname, date of birth, medical reason, signature and seal of doctor
Additional information regarding the requirements
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Test centres & prices
➤Test centre
We currently offer 3 test centres on the Europa-Park premises, which are operated by CoviMedical GmbH ('15minutentest.de').
We strongly recommend arriving with a negative test result, as entry can otherwise not be guaranteed. If you would like to get tested on the way, you can see the locations of the different test centres on the website of the Ortenaukreis: to the website
Walk by Hotel-Resort
Location: On the hotel 'El Andaluz' carpark
Opening times: 8am until 12pm and 4pm until 10pm
Walk by Rulantica
Location: On the hotel 'Krønasår' carpark
Opening times: 8am until 12.30pm and 5pm until 10pm
Walk by Europa-Park
Location: On the Camp Resort carpark
Opening times: 8am until 1pm and 4pm until 8pm
➤Prices
Since 11.10.2021, the following prices apply for guests from Germany and abroad:
Antigen test: €19.14¹ (available from 11.10.2021)
- PCR rapid (result within 25 minutes): €131.50¹ (available from 12.10.2021)
- PCR next morning (result by 10am the next morning): €89.90¹ (available from 12.10.2021)
- PCR next day (result by 11pm the next day): €69.09¹ (available from 12.10.2021)
Test validity
1-day visit without overnight stay
Example: You arrive at 9am and your test result is valid until 11am. You should therefore entre Europa-Park before 11am, so that your proof of authorisation can be used. Should you arrive at Europa-Park after 11am, or would like to visit Europa-Park on the second day, too, you will need a new test result.
Overnight stay plus Europa-Park or Rulantica visit on the day of arrival
In order to visit Europa-Park or the water world Rulantica, you have to have a valid proof of authorisation for each day you want to visit. If you are visiting the parks on the day of your arrival, you can use the same proof of authorisation for the hotel check in as well as park entry. Please note that the 24 hours validity of the negative test results must not be expired. If your negative test result is dated at 3pm, the check in and entry to the parks must happen before 3pm on the day of your arrival.
Overnight stay plus Europa-Park or Rulantica visit on the following day
In order to visit Europa-Park or the water world Rulantica, you have to have a valid proof of authorisation for each day you want to visit. Please take an additional Corona test on the day of your arrival on site and use our test centre especially for hotel guests.
Overnight stay plus Europa-Park or Rulantica visit on several days
If you would like to visit the parks on more than two days, you will have to take another test on the day after your first night, and potentially on all following days, between 12 and 10pm.
Restaurants, Wellness & Fitness
As a hotel guest you can use different services and offers on the day of arrival as well as on the following day with the proof of authorisation from your arrival. This includes the following: the hotel restaurants, bars and cafés, booked wellness treatments, fitness classes, fitness areas, the pools and saunas.
Positive test on site
If you are tested positive for SARS-CoV-2, you will and your anyone in your party have to leave the premises immediately and contact your local health authorities.
- Your stay incl. any tickets you have booked can be cancelled for free via the hotel reservation (+49 7822 860 567 9 or via email at resort-international [at] europapark.de)
- The Europa-Park ticket can be exchanged for a new, date-specific ticket for the 2021 summer season. In order to do so, please contact our guest service at +49 7822 776 688 or gaesteservice [at] europapark.de.
- Rulantica and YULLBE tickets can be exchanged for new date-specific tickets until 31.12.2021. Please contact our guest service by calling +49 7822 776 688 or email gaesteservice [at] europapark.de in order to do so.
- For event tickets please contact our Guest Service at +49 7822 77-6688 or email gaesteservice [at] europapark.de.
- For the Dinner Show, we offer the following contact possibilities: +49 7822 860-5678 and info [at] dinnershow.europapark.de.
Groups, who don't need a date-specific ticket prior to arrival
The following groups do not need a date-specific ticket prior to their visit of Europa-Park or Rulantica respectively, but will receive their ticket on site instead. A separate ticket allocation guarantees, that these guests will get an entry ticket once they have shown appropriate proof. Please not, that accompanying persons will have to book their date-specific ticket prior to their visit via the ticket shop. To the ticket shop.
- Small children aged under 4 don't need a ticket, entry to Europa-Park or Rulantica is possible without ticket but with an appropriate proof of age.
- Birthday children until 12 years of age will receive their free entry ticket on the day of their birthday after providing an appropriate proof of age at the ticket booth to the right (wooden hut) of the main entrance of Europa-Park, or directly in Rulantica. This applies on the actual birthday only and cannot be redeem at a later day.
- Guests with disabilities (Europa-Park): Blind people (disability ID with note 'BI' required) and wheelchair users (disability ID with note 'aG' required) will receive their free ticket after providing appropriate proof at the ticket booth to the right (wooden hut) of the main entrance of Europa-Park. Guests with other disabilities (disability ID required) will receive a discounted ticket either on site or via the ticket shop. This also applies when providing a disability ID with the note 'B', the accompanying person will also pay the discounted ticket price.
- Guests with disabilities (Rulantica): Guests with disability ID require a valid ticket at a special rate (available via the ticket shop). Blind people (disability ID with note 'BI' required), wheelchair users (disability ID with note 'aG' required), persons dependant on help (disability ID with note 'H' required), as well as guests who are entitled to bring an accompanying person (disability ID with note 'B' required) receive free admission for an accompanying person upon presentation of their disability ID. Prior online booking for accompanying persons is not necessary.
Photo ID
All visitors aged 16+ must present a valid form of photo ID. The proof of authorisation will be compared on site with your photo ID. As well as your valid passport, you may also present a driver’s licence, or similar, as long as it has your photo on it.
Guests from Switzerland are welcome to use their 'family booklet'.
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Medical face mask
According to the official regulations of the state of Baden-Württemberg, masks are compulsory for people aged 6+. Please note that scarfs, handkerchiefs and fabric masks are not permitted. Surgery masks or FFP2 and FFP3 masks are considered medical face masks and will be accepted.
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Current entry and arrival restrictions
From 01.08.2021, different registration and test requirements apply when entering Germany.
These rules vary depending on the duration of your stay and the country of origin.
If you want to enter Germany from a risk area (high incidence area or virus mutation area) according to the Robert-Koch-Institut, or you recently spent some time in one of those, entry is only possible under certain circumstances and with a digital registration on entry.
The inspection of these regulations lies with the responsible authorities, not with the Europa-Park Resort. All additional information regarding entering Germany can be found on the website of the Federal Department of Health.
If you were in contact with a SARS-CoV-2 infected person within the past 14 days or had symptoms of a respiratory infection or high temperature, visiting Europa-Park is unfortunately not possible.
If you cannot visit due to the afore mentioned reasons, you can cancel or change your stay free of charge. All relevant information can be found under 'Exchange and refund'.
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Exchange & refund
Ticket purchase before 20.05.2021
Applies to: Europa-Park, Rulantica, YULLBE
Your previously purchased tickets are still valid and must be converted free of charge in the ticket shop before your visit. This conversion option is available online in the ticket shop.
- Europa-Park: For summer tickets 2020, winter tickets 2020/2021 as well as already booked, date-specific ticket for the 2021 summer season, which were purchased before 20.05.2021 and which couldn't be used due to the Coronavirus pandemic, no additional fee will be applicable, regardless of the visiting date during the 2021/2022 season. These tickets can be exchanged for 2021/2022 summer season tickets without additional fees.
- Rulantica: The special tickets (After-Work or Afternoon ticket) are currently unavailable. They can be exchanged for other ticket categories at an extra charge. The exchange can be done via the ticket shop.
In case of another, government ordered closure, your purchased tickets will remain valid and can be exchanged for a different day via our ticket shop, free of charge. In special circumstances, please contact our guest service.
Ticket purchase after 20.05.2021 as well as future purchases
Applies to: Europa-Park, Rulantica, YULLBE, events
- Already purchased tickets can be changed to a different date or are subject to a refund under the following circumstances:
- If you have been in contact with a person infected with SARS-CoV-2 in the last 14 days or show symptoms of a respiratory illness or have a high temperature
- If you have purchased your tickets in the basic or warning stage, your visit would now happen under the regulations of the alert stage, and you cannot meet the requirements for the alert stage (i.e. vaccinated or recovered).
- International guests: if entering the country is not possible due to travel restrictions
Contact us:
- The Europa-Park ticket can be exchanged for a new, date-specific ticket. In order to do so, please contact our guest service at +49 7822 77-6688 or gaesteservice [at] europapark.de.
- Rulantica and YULLBE tickets can be exchanged for new date-specific tickets until 31.12.2021. Please contact our guest service by calling +49 7822 77-6688 or email gaesteservice [at] europapark.de in order to do so.
- For event tickets please contact our Guest Service at +49 7822 77-6688 or email gaesteservice [at] europapark.de.
- For the Dinner Show, we offer the following contact possibilities: +49 7822 860-5678 and info [at] dinnershow.europapark.de
Overnight stays including tickets
Applies to: stays at the Europa-Park hotels, the Camp Resort or the Camping, including the booked tickets
- The stay can be changed or cancelled free of charge until three days before your planned visit.
- Hotels: +49 7822 860-0 (daily from 8am until 6pm) or hotel [at] europapark.de
- Camp Resort: +49 7822 860-5566 (daily from 8am until 6pm) or camp-resort [at] europapark.de
- Camping : +49 7822 860-5565 (daily from 11am until 5pm) or team.camping [at] europapark.de
- If you have booked your stay through a travel agent, please contact your agent
Wellness treatments
In order to cancel or change a wellness treatment until 12pm on the previous day, please contact our wellness team at +49 7822 860-5530 (daily from 10am until 7pm) or wellness [at] europapark.de
Our experience is that every change in the Coronavirus regulations lead to a large number of calls and emails that reach our customer service teams. We work as fast as we can to answer all your inquiries. Please understand that you may have to wait unusually long for a reply during these times. We will prioritise bookings which a close arrival date.
If your inquiry isn’t time sensitive, please help us by contacting us at a later time. We have further organised a section with replies to questions regarding the current regulations on this website. The information is constantly updated by us and is always up to date. Please read these answers before contacting us, as we cannot reply to all questions in a timely manner at the moment.
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General hygiene and safety rules
The health and safety of our guests and employees have always been our top priority. We have implemented all measures with great care, so that you can enjoy a carefree day with us.
You would like to be well prepared for you upcoming stay? We too!
For a healthy together
- Health: We kindly ask you to visit the Europa-Park Theme Park & Resort only in good health. Visitors who were in contact with a person infected with SARS-CoV-2 in the last 14 days or show symptoms of a respiratory infection or high temperature, are not allowed to visit the resort.
- Distance: Keep a minimum distance of 1.5 metres from other people that do not belong to your group. You can find distance markers on the ground for your orientation in all waiting areas. In Rulantica, max. 4 people can be in one area, in Europa-Park the max. number is 3. Tip for overnight guests: We recommend that only one person queues at reception in order to collect the booked Europa-Park and/or Rulantica tickets or the room key. Please observe the distancing rules also when parking your car and follow the instructions of our staff.
- Sneezing & coughing: We kindly ask you to follow the sneezing and coughing etiquette during your visit to the Europa-Park Theme Park & Resort.
- Washing hands: Frequent and thorough hand-washing is strongly recommended. Please do this regularly. There are plenty of facilities available to do so.
- Feeling unwell: If you feel unwell during your visit, please avoid contact with other guests and get in touch with a member of staff immediately. Please wear your medical face mask where required and keep your distance.
- Payment method: Please pay contactless, whenever possible.
- Closed areas: Please note that certain offers and services are limited, or currently not available. Thank you for your understanding.
- Waiting time: We kindly ask for your understanding that there may be longer waiting times, due to the new rules and regulations.
- Lifts: Please use the steps, if possible. The lifts are only to be used with you own family members.
- Arrival: Please follow the mask requirements during your arrival. If a person outside of your household joins you in the car, all passengers must wear a face mask. Please observe the minimum distance rules when parking your car and follow the instructions by our staff.
Our service for you
- Cleaning: For your safety, we clean and disinfect surfaces such as hand railings, doors handles, toilets, etc. in increased intervals. These are marked with the Europa-PArk hygiene seal. The process has been optimised to reduce waiting times.
Europa-Park
- Ventilation - Attractions, shops and restaurants are ventilated in regular intervals, to maintain fresh air.
Rulantica
- Ventilation - The efficient ventilation system of Rulantica guarantees constant air ventilation, as well as an increased air quality. The volume of the entire hall is exchanged approx. two times every hour.
- Lounging areas - Loungers are available for free and in a large quantity and are disinfected regularly. The loungers have been set up with 1.5 metre distance to each other. We kindly ask you to use the same lounger during your visit and to maintain a distance of 1.5 metres to people outside of your household.
Europa-Park hotels
- Ventilation - Gastronomy outlets as well as the public areas are ventilated in regular intervals, to maintain the supply of fresh air.
Legal
Please also note the updated park rules for Europa-Park, the park and bathing rules for Rulantica as well as the extended Ts&Cs of the Europa-Park hotels, the Camp Resort and the Europa-Park Camping.
It is in all our interest and responsibility to follow these rules and to look after one another. Please follow the instructions by our staff.
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Europa-Park
We are open daily from 9am until at least 6pm. With over 100 attractions, there is something for everyone! Go on an exotic journey through the Indonesian jungle with the Pirates of Batavia, experience extraordinary flights on the Silver Star or refresh yourself on one of our numerous water attractions.
You can find the current prices in the price overview.
Please note all the general information & regulations which apply to you stay at the Europa-Park Resort: The requirements for your entry (vaccinated, recovered, tested), all information regarding medical face masks, the latest entry and arrival restrictions as well as the hygiene and safety measures.
All ticket types & offers
FAQ
Your visit at Europa-Park
The offer on site
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Rulantica
Whether you are yearning for a rush of adrenalin or looking for a laid-back experience, the water world has got something in store for everybody
We are open daily from 10am until 10pm.
You can find the current prices in the price overview.
Please note all the general information & regulations which apply to you stay at the Europa-Park Resort: The requirements for your entry (vaccinated, recovered, tested), all information regarding medical face masks, the latest entry and arrival restrictions as well as the hygiene and safety measures.
All ticket types & offers
FAQ
Your visit at Rulantica
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Themed hotels & Camp Resort
The Europa-Park Hotels Guarantee
The following applies to bookings and arrivals until 06.11.2022:
free change or cancellation until three days prior to your arrival. (except event tickets and group bookings)
To the hotel reservation
If you cannot visit, we have summarised all relevant information under 'Exchange and refund'.
Please note all the general information & regulations which apply to you stay at the Europa-Park Resort: The requirements for your entry (vaccinated, recovered, tested), all information regarding medical face masks, the latest entry and arrival restrictions as well as the hygiene and safety measures.
Good to know
- Admission tickets: In order to be able to adhere to the limitation of the number of visitors, we have decided to offer day specific tickets instead of the seasonally valid admission tickets. When booking an overnight stay at the hotel or camp resort, admission tickets must be reserved at the same time. The visiting days are freely selectable during your stay. You do not have to choose the day in advance.
- Dinner: Currently, it is mandatory to book a table for dinner! You can book a table online, directly after your hotel reservation. To the table booking
- Clubcards & stays: All information regarding the Clubcard can be found on our Club information page.
Important information
In addition to the general regulations & information, please also note the following:
- Wristband: It is currently mandatory for all overnight guests and day visitors of the hotel resort to wear a control wristband. You will receive this upon presentation of proof of authorization and photo ID. Overnight guests are checked at the check-in at the respective hotel reception or the reception of the camp resort. Day visitors of the restaurants, bars, wellness areas and YULLBE are checked for the requirements for the visit when they enter the respective location. More information on proof of authorization.
- Closed areas: We ask for your understanding that some areas or services might be limited or not available at all. The following services are currently unavailable: Indoor playgrounds, pirates treasure hunt, breakfast with Ed Euromaus or his friends.
- Hotel Shuttle Resort: The free Hotel Shuttle Resort operates on a ring route between the Europa-Park hotels, Rulantica, the Europa-Park entrance for hotel guests and YULLBE. Wearing a medical face mask is mandatory according to the government Corona regulations for adults and children aged 6+. As a guest of the Europa-Park hotels you are welcome to use your car to commute between the hotels and park for free in all hotel car parks as well as at Rulantica.
We keep our distance but are here for each other!
In order to have stay with as little contact as possible we recommend the Europa-Park Hotel app. You can there use the contactless pre-check-in and check-out feature.
If you provided your email address while booking, you will receive an email with the latest information about your stay before your arrival. Please provide your email address (for example, if you have booked your room through a travel agency, or if the hotel or Camp Resort have no direct contact details for other reasons). Please send your email address along with your booking number, the arrival date and your name to Registration.Booking [at] europapark.de.
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Europa-Park Camping
Please note that the number of available spaces and pitches is limited. NEW: It is now mandatory to book in advance by calling +49 7822 860 556 5 or conveniently online.
Sanitary facilities are available with reduced capacities and considering the current hygiene rules and regulations. You can wash dishes without any restrictions.
If you cannot visit, we have summarised all relevant information under 'Exchange and refund'.
Please note all the general information & regulations which apply to you stay at the Europa-Park Resort: The requirements for your entry (vaccinated, recovered, tested), all information regarding medical face masks, the latest entry and arrival restrictions as well as the hygiene and safety measures. To the general information
Breakfast: As our overnight guest, you have the option to have breakfast in the Silver Lake Saloon, or to use the 'Bread Roll Service' at the Western Kiosk.
You can find general information, such as the rates and facilities, on the Europa-Park Camping as well as the Camping FAQ pages.
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Hotel restaurants & bars
Our restaurants, bars & cafés in the themed hotels are open for you.
Secure your preferred date today by using our online table reservation.
Important information & tips:
- Wristband: It is currently mandatory for all overnight guests and day visitors of the hotel resort to wear a control wristband. You will receive this upon presentation of proof of authorization and photo ID. Overnight guests are checked at the check-in at the respective hotel reception or the reception of the camp resort. Day visitors of the restaurants, bars, wellness areas and YULLBE are checked for the requirements for the visit when they enter the respective location. More information on proof of authorization.
- Table reservation: Reserve your table in advance
- Breakfast: Due to the current situation we are only allowed to welcome our overnight guests for breakfast.
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Wellness & sport
Whether wellness treatment, sauna visit, a full worklout or a new haircut - your wellbeing is important to us.
At the Europa-Park hotels, 3,400m² full of sensual tranquillity, inspiration and relaxation are waiting for you to enjoy. You don't want to miss this? Book your preferred date today at wellness.europapark.de.
For a fast an uncomplicated arrival we kindly ask you to ensure that your documents are complete and to wear a medical face mask. The check of your documents will take place on site. More information regarding the necessary documents
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The sauna areas are open for hotel guests. Infusions are not possible at the moment. Steam baths are closed. Opening hours: |
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The outdoor and indoor pools of the Europa-Park hotels, including the children's pools, are open for you. Opening hours: |
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The fitness club 'Boston Red Sox', the fitness area 'Krønasår' and the Europa-Park Talent Academy are open. |
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| The hair salon 'Francek' at hotel 'Colosseo' is open daily except Mondays. Please see the display at the salon for current opening times. |
Important information & tips
- Book & pay contactless: Please book your appointment in advance at wellness.europapark.de, call +49 7822 860 553 0 or email us at wellness [at] europapark.de. Please pay contactless whenever you can.
- Reduce contact: We kindly ask you to come to your booked treatment alone, not with company.
- Wristband: It is currently mandatory for all overnight guests and day visitors of the hotel resort to wear a control wristband. You will receive this upon presentation of proof of authorization and photo ID. Overnight guests are checked at the check-in at the respective hotel reception or the reception of the camp resort. Day visitors of the restaurants, bars, wellness areas and YULLBE are checked for the requirements for the visit when they enter the respective location. More information on proof of authorization
- Relaxation room: The relaxation room is available for a relaxed time-out, under consideration of the distance rules. Please cover the loungers completely. Wool blankets and pillows are currently only available upon request. In order to offer all guests the option to visit the relaxation room, the duration of using the room is limited to 90 minutes after your treatment until further notice.
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YULLBE
The current opening times: Monday - Thursday from 6 until 10pm & Friday - Sunday from 2 until 10pm.
Changed opening times from 20.09. until 07.11.2021: Daily from 2 - 10pm.
For a fast an uncomplicated arrival we kindly ask you to ensure that your documents are complete and to wear a medical face mask. The check of your documents will take place on site. More information regarding the necessary documents
If you cannot visit, we have summarised all relevant information under 'Exchange and refund'.
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Evening cinema & events
Events
For events with allocated seats, you must wear a face mask from entering the venue until when you are leaving the event location. As soon as you have arrived at your seat, you can take off the mask.
Evening cinema
Wearing a medical face mask is mandatory from entering the venue until leaving the cinema. The masks may be removed temporarily in order to consume food or drinks.
Cinema screenings are taking place. Tickets are available exclusively at the box office.
To the cinema program
General information & regulations
Please note all the general information & regulations which apply to you stay at the Europa-Park Resort: The requirements for your entry (vaccinated, recovered, tested), all information regarding medical face masks, the latest entry and arrival restrictions as well as the hygiene and safety measures.
To the general information
If you cannot visit, we have summarised all relevant information under 'Exchange and refund'.
Cancelled events
Events that have already been cancelled have been marked as such in the event calendar. If you have bought a ticket for an event that has since been cancelled, we will contact you via email automatically. This applies to all events of Europa-Park and the Europa-Park hotels. If you have any questions, please contact our guest service (gaesteservice [at] europapark.de).
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EPSports Store
Shopping as usual is possible. A maximum of 61 customers are allowed in the store at once. Access is only permitted with FFP2 mask or medical surgical mask.
More information about the store
Please note all the general information & regulations which apply to you stay at the Europa-Park Resort: The requirements for your entry (vaccinated, recovered, tested), all information regarding medical face masks, the latest entry and arrival restrictions as well as the hygiene and safety measures.
To the general information
Plan your visit with us
or surprise your loved ones
from
12.00
€
per person
1
from
28.50
€
per person
1
from
47.00
€
per person
1
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We are here for you
In special circumstances, please contact our guest service.
We can advise you in German, English and French and are happy to help. We are available on the phone Mondays to Sundays, from 9am until 3pm.
Our experience is that every change in the Coronavirus regulations lead to a large number of calls and emails that reach our customer service teams. We work as fast as we can to answer all your inquiries. Please understand that you may have to wait unusually long for a reply during these times. We will prioritise bookings which a close arrival date. If your inquiry isn’t time sensitive, please help us by contacting us at a later time. We have further organised a section with replies to questions regarding the current regulations on this website. The information is constantly updated by us and is always up to date. Please read these answers before contacting us, as we cannot reply to all questions in a timely manner at the moment.
You can reach us:
Phone: +49 7822 776 688
Email: gaesteservice [at] europapark.de
The current information will be updated constantly.
Latest update: 12.10.2021