Re-opening of Europa-Park

Europa-Park looks forward to welcoming you to the 2020 summer season. The attractions have been polished and the flowers are fully in bloom.

Europa-Park has intensively prepared for a re-opening, in close agreement with the government. The health and safety of our guests and employees have always been our top priority. We have implemented all measures with great care, so that you can enjoy a happy day with us.

Date-specific tickets
A date-specific ticket is required for a visit, which has to be purchased in advance. Spontaneous visits are not currently possible and no tickets are sold on site.
More info regarding date-specific tickets.

Opening hours
Europa-Park will be open until 08.11.2020, daily until 6pm Monday-Friday and until 7pm Saturday and Sunday.

All changes

 

Date-specific tickets

In order to limit the number of visitors, we have decided to introduce day-specific tickets instead of seasonal tickets. These tickets are available exclusively online in the ticket shop. If you have already purchased tickets for the 2020 season, you can exchange these into day-specific tickets in the ticket shop. If applicable, the surcharge will be added after inserting the ticket number.

Spontaneous trips without previously purchased tickets are unfortunately not possible due to the current situation.

The sale and exchange of date-specific tickets has started.

Date-specific tickets   

 Ticket conversion

  • The sale and exchange of 2-day will begin shortly. We will announce a date soon.
  • If you want to buy date-specific tickets and exchange existing tickets, we recommend you do that in two seperate steps in the online ticket shop.
  • The 'new' tickets are date-specific, and can only be redeemed on this date. Purchased date-specific tickets cannot be exchanged or cancelled. If you have any questions, please get in touch with our guest service at gaesteservice@europapark.de.

For the entry to the park, you will need your original ticket and, in case of a ticket conversion, the email confirmation. To reduce contact, we kindly ask you to scan your own ticket. You can present the QR-Code either on your mobile phone, or in printed format. Our staff are on-hand to assist.

 

Clubcard
You can find more information about the Clubcard and the current regulations on the Europa-Park Club info page.

Tickets + Overnight stay
If you have booked Europa-Park tickets in combination with a hotel or Camp Resort stay, please note the conditions that apply to 'themed hotels, Camp Resort & Camping'.

Visitors with Disabilities
The reduced admission price will be granted upon presentation of a valid disabled ID on site at Europa-Park. You don't have to purchase a date-specific ticket in advance. This applies only to vistors with special needs and their accompanying person (valid disabled ID stating the letter B is required). All other accompanying persons must buy a date-specific tickets in advance via the ticket shop.

Please contact our team at the information office at the main entrance in order to receive the reduced admission price.

  • Free admission will be granted for visitors with a disabled ID stating the letter BI or aG.
  • The reduced admission price of €47pp for you and one accompanying person will be granted when presenting a valid disabled ID stating the letter B (accompanying person required).
  • The reduced admission price of €47pp will be granted when presenting a valid disabled ID.

Special offers and services
Detailed information regarding the special offers and services for groups, school classes and companies will follow shortly.

Guests aged 60+
Detailed information regarding the special offers and services for guests aged 60+ will follow shortly.

Free entry under age 4 and for birthday children
Children aged under 4 can continue to visit Europa-Park for free, and do not need a date-specific ticket.

The general rules applies to all birthday children: Free entry is only valid on the actual birthday, and cannot be postponed.

Should you have booked our Children's Birthday Package and the birthday celebration unfortunately can't go ahead, please contact gaesterservice@europapark.de. We will be happy to change your reservation to a different date. The free admission for the borthday child will remain.

 

International visitors
We also hope to welcome our international visitors, such as from Switzerland, Austria, Luxembourg and France, soon at Europa-Park. Please check any travel restrictions before purchasing your tickets, as the date-specific tickets cannot be exchanged.

Preferred date is not available in the ticket shop
If a date is not available in the ticket shop, this means that the date is sold out and there are unfortunately no tickets available. In order to maintain minimum distances between our guests and employees, we have limited the number of guests per day and introduced date-specific tickets. We are happy to welcome you again on another day.

Gift tickets
If the visiting date has been set, you can purchase the tickets in advance in the ticket shop. If the date is not finalised, you can top up an EMOTIONS gift card with the preferred amount, and gift this. The EMOTIONS gift card can be charged by calling us, and 'exchanged' for tickets. EMOTIONS cards can be purchased in the online shop.

Tip: Our gift packages with EMOTIONS cards are the perfect gift idea for Europa-Park fans! To the online shop

 

Offer onsite in Europa-Park

With more than 100 attractions, there is something for everyone. Due to the current situation, the following attractions are unfortunately unavailable: Ball pool, Casa de Aventura. All other attractions are open! The following guidelines apply:

  • Unfortunately, Baby Switch and Single Rider options are not available in the transition period.
  • Please note that we cannot consider any seating preferences in the attractions, as distance rules need to be prioritised.
  • The attractions are being cleaned more frequently in special cycles. The process is optimised so that waiting times are as short as possible.
  • Distance Radar - with our new app you can follow the distance rules in a playful way during your visit. When you keep an appropriate distance you will also have the chance to win a VIP pass for VirtualLine attractions. You can find more information about the new 'Distance Radar' app on the detail page.
  • VirtualLine - our Europa-Park & Rulantica App has been updated with a new feature. You can virtually queue at various attractions, with VirtualLine. But, you can also virtually queue without a smartphone.

In accordance with the government guidelines, park shows (such as the ice show) as well as the cinema will remain closed for the time being.

You can find the overview of the current scheduled (and cancelled) events of Europa-Park and the themed hotels in the event calendar.

 

Food & drink at Europa-Park

Enjoy the unique atmosphere in our restaurants and treat yourself to some culinary delights! Due to the official requirements provided by the authorities, it is possible that various restaurants may not open. However, there will be an attractive gastronomic offer in every themed area. Let yourself be surprised!

The most important measures and regulations in the restaurants

  • Keep a minimum distance of 1.5 metres from other people that do not belong to your group.
  • Please note that only persons from maximum two households are allowed to sit together at one table.
  • Wear a mouth-nose mask to protect those around you. You can of course take off the mask at the table.
  • Please pay contactless, whenever possible.
  • For the purpose of contact tracing, we are required to collect your contact details. Please fill out the following form accordingly.

It lies in our best interest and responsibility to follow these rules and take care of one another.
Please follow the instructions from our staff.

 

General hygiene and safety rules

Europa-Park has intensively prepared for a re-opening, in close agreement with the government. The health and safety of our guests and employees have always been our top priority. We have implemented all measures with great care, so that you can enjoy a happy day with us.

Dear guests, we kindly ask you to pay attention to the hygiene and safety rules that will apply at Europa-Park until further notice. It is in our best interest and responsibility to follow these rules, and to take care of one another. We thank you for your cooperation!

For a healthy together

Health – We kindly ask you to visit Europa-Park only in a good health condition. Visitors who were in contact with a person infected with SARS-CoV-2 in the last 14 days or show symptoms of a respiratory infection or high temperature, must not visit Europa-Park. If you are at a higher risk, we recommend to avoid a visit for your own safety.

Distance – Please pay attention to the distance rule of at least 1.5 metres throughout your stay.

Mouth-nose mask – Due to the mask requirement, you must wear a mouth-nose mask in all closed areas, waiting areas of all kind as well as in attractions. Scarfs and handkerchiefs are not permitted on the attractions. 'Multifunctional handkerchiefs' that sit firmly around the mouth and nose are exceptions. We suggest to bring your own mouth-nose mask. You can also purchase one from us onsite.

The official government guidelines of the state Baden-Württemberg include the mouth-nose mask requirement. This includes all visitor groups (such as children). The current rules can be viewed on the state website.

Sneezing & coughing – we kindly ask you to follow the sneezing and coughing etiquette during your visit to Europa-Park.

Washing hands – Frequent and thorough hand-washing is strongly recommended. Please do this regularly. There are plenty of facilities available to do so.

Feeling unwell – If you feel unwell during your visit, please avoid contact with other guests, and get in touch with a member of staff. Please wear your mouth-nose mask.

Our service for you:

  • Disinfection – Our mobile 'disinfectors' (artists with disinfectant dispensers) are available to you in the whole park. Please take advantage of this option. Additionally, our shops offer disinfectants to purchase.
  • Waiting area – you can find distance markers on the ground for your orientation in all waiting areas. Please note that only up to three persons from one household can stand in any one section.
  • Ventilation – Attractions, shops and restaurants are ventilated in regular intervals, to maintain fresh air.
  • Cleaning – For your safety, we are cleaning and disinfecting surfaces, such as handrails, door handles, toilettes, safety bars etc. in increased intervals. The rides will be cleaned additionally in specific intervals. The process has been optimised as much as possible to reduce waiting times.
  • Hansgrohe Handwash-Center - Washing your hands correctly must be learned. In the new hansgrohe Handwash-Center, Ed Euromaus will show you how to properly wash your hands. More info.

In addition to the measures on site, Europa-Park has introduced digital technologies in order to manage queues and the minimum distance between visitors.

  • Distance Radar - with our new app you can follow the distance rules in a playful way during your visit. When you keep an appropriate distance you will also have the chance to win a VIP pass for VirtualLine attractions. You can find more information about the new 'Distance Radar' app on the detail page.
  • VirtualLine - our Europa-Park & Rulantica App has been updated with a new feature. You can virtually queue at various attractions, with VirtualLine. But, you can also virtually queue without a smartphone - more information.

General information

Payment method – Please pay contactless, whenever possible.

Closed areas – Please note that certain offers and services are limited, or currently not available. Thank you for your understanding.

Waiting time – We kindly ask for your understanding that there may be longer waiting times, due to the new rules and regulations.

Lifts – Please use the steps, if possible. The lifts are only to be used with you own family members.

 

Last updated on: 20.05.2020 – 3.20pm