House and bathing rules

1. General Rules

The house and bathing rules serve to ensure safety, order, and cleanliness at the Europa-Park hotels. It is binding for all guests attending the hotel pools. Video surveillance is carried out in the pool areas.

2. Opening Hours and Access

2.1. The current opening times are displayed on site and can be found on the Europa-Park Hotels website. We reserve the right to make short-term changes, such as for cleaning purposes, and long-term changes, such as for repairs.

2.2. Hotel guests can generally use the pools and sauna areas free of charge. Wellness day visitors with valid access authorisation can also use them free of charge.

2.3. Children under the age of 16 must be accompanied by a parent or guardian, or another supervising adult, in the pool area. Children aged 7 and under may only use the pools when accompanied by a parent or guardian. Use of the sauna areas is permitted from the age of 16.

2.4. Access is not permitted for:

• Persons under the influence of intoxicating substances (e.g. alcohol, drugs).
• Persons with animals.
• Persons that suffer from a notifiable, infectious disease according to the Federal Law on Contagious Diseases (Bundesseuchengesetz), open wounds, or contagious skin rashes.
• Persons who cannot move, dress or undress independently, also children under the age of eight years, blind persons, mentally disabled persons. Those with seizure disorders are only allowed to use the hotel pools together with a responsible adult supervisor.

3. Bathing

3.1. Bathers use the facilities at their own risk.

3.2. The pools may only be used after a thorough cleaning of the body.

4. Behaviour in the Pool

4.1. Bathers must refrain from everything that is contrary to public order, as well as the proper maintenance of safety, quiet and order.

4.2. Jumping into the pools from the sides is not permitted. It is also not permitted to run around the pool borders or clamber around on the access ladders, handrails or any other parts of the facilities, or to jump directly into the water from them.

4.3. It is prohibited to push other persons into the pools.

4.4. Consumption of food and drink brought into the pool areas is not permitted. Similarly, fragile items such as glass or ceramic bottles may not be brought into the pool areas.

4.5. Mobile phones, laptops and other electronic devices must be switched to silent or switched off. Please note that photos and videos may not be taken. Mobile phones are strictly prohibited in sauna areas.

4.6. Please note that the water depth varies in the pools (up to 140cm) and that the pools are not non-swimmer pools.

4.7. Rubbish must be disposed of in the containers provided for this purpose.

4.8. Smoking is only permitted in designated areas.

4.9. Possession or consumption of illegal narcotics, or paraphernalia for their consumption, is prohibited and will be punished accordingly. This also applies to carrying medical cannabis products intended for smoking, unless a doctor’s prescription proves their necessity. Consumption of cannabis and cannabis products is not permitted anywhere in the Europa-Park Resort.

5. Supervision

In addition to the hotel management and their representatives, the respective employee attending the reception desk exercises the domiciliary law towards all visitors.

6. Liability

6.1. Bathers use the hotel pools at Europa-Park (including their facilities and equipment) at their own risk, without prejudice to the obligation of the operator to maintain the pools and facilities in a safe condition.

6.2. We are not liable for the destruction, damage, or loss of items brought into the facility.

6.3. Accidents must be reported to the supervisory staff immediately.

6.4. In case of danger, an alarm must be released via the red push buttons. This applies in particular to danger to life situation. The alarm immediately triggers a rescue process.

6.5. Claims for damages by the guest are excluded. However, this does not apply to claims arising from injury to life, limb or health, or from the breach of essential contractual obligations (i.e. obligations whose fulfilment is essential for the proper execution of the contract, and on whose fulfilment the contractual partner can rely). It also does not apply to claims based on intentional or grossly negligent breach of duty on our part.

6.6. The operator shall only be liable for changing rooms, lockers and valuables in cases of intent or gross negligence, provided that the guest has properly locked the items away in the provided lockers.

7. Lockers and changing rooms

7.1. To change and dress, changing rooms are available to bathers.

7.2. Lockers are available to store clothes. Bathers must lock the locker themselves and carry the key with them while bathing.

8. Swimwear

8.1. Presence in the pool area is only permitted in appropriate, usual swimwear. This also applies to toddlers.

8.2. Persons who don’t swim may wear other, clean sportswear, but no street clothing.

8.3. The saunas are textile-free areas. You may only use the dry saunas with a sauna towel, which can be used as a mat.

 

As of October 2025 (subject to change)