Health and safety of our guests and employees have always been our highest priority. It is our goal that you continue to feel safe and comfortable when visiting us.

All changes


Themed hotels & Camp Resort

The six Europa-Park hotels and the Camp Resort are now open again for you.

Stay before 29.05.2020

We understand that you were looking forward to you stay at the Europa-Park Theme Park and Resort. We hope you can visit us as soon as possible. For hotel guests that have fixed reservations in the time period until 28.05.2020, we offer the following:

Our Recommendations! – Change your reservation to a new preferred date later on:
Reserve your stay, without inserting the date of arrival, and book your preferred date later on. Please let us know and we will reserve your booking for later scheduling. We will be in touch via e-mail when you are able to change your date. You can then easily ‘activate’ the booking package. You can benefit from your previous conditions and will not have to re-enter your booking details.

Change your reservation directly to a new date:
Your reservation can be changed to your preferred date (subject to availability).

Cancel, and receive a voucher:
If you have already paid for your stay and would like to cancel your booking, you can request a voucher with the full payment, which will be sent to you via e-mail.

Please contact the hotel at +49 7822 860-0 (daily from 9am to 6pm) to discuss the further process.
You can get in touch with the Camp Resort, by calling +49 7822 860 5566 (Monday to Friday, except public holidays).

Our teams are on-hand to deal with your inquiry as soon as possible. Due to a higher volume of inquiries, the processes may take longer than usual. We apologise in advance for any inconvenience this may cause. If your arrival date is not in the next few days, you can take your time to make changes to your reservation.

Availability in the hotels

The county has not yet provided guidelines for the hotel sector in all detail. Information on occupancy, for example, are still outstanding. We have therefore reduced the availability as a precaution. This means that there are currently only limited room available for the summer season. The latest availability of the Europa-Park hotels and the Camp Resort can be seen here:

Admission tickets

To maintain the limitation of the number of visitors, we have decided to offer date-specific tickets, instead of seasonal tickets. Tickets that have been purchased before 13.05.2020 need to be converted into date-specific tickets in advance, if these tickets have not been purchased, in combination with an overnight stay in our themed hotels, or the Camp Resort.

If you book or have booked tickets in combination with an overnight stay and have had those confirmed, you don't hae to exchange those tickets via the ticket shop. You don't have to contact us either and will receive your tickets on the day of arrival at the hotel reception.This applies to all ticket categories which have been booked in combination with a overnight stay, i.e. 1-day, 2-day, 3-day tickets, half day tickets or evening tickets. Information for Clubcard members can be found on the Europa-Park Club info pages.

The visiting days of Europa-Park can be freely chosen during your stay. You don't have to decide prior to arrival.

In case you have already booked your stay with us, but do not have tickets for Europa-Park yet, you can purchase these by calling +49 7822 860-0


Hygiene & safety requirements

More information will follow


Europa-Park Camping

More information will follow


Restaurants, bars & cafes

The hotel restaurants will re-open step by step from 18.05.2020.

The 'Ammolite – The Lighthouse Restaurant' will be open for you from 20.05.2020.


Wellness & spa, pools & hairdressers

Following the government guidelines, pools and sauna areas will remain closed.

The wellness & spa areas are now open again for you. Please contact to book appointments or visit us online at to see availability and book.

Hygiene code

More information will follow


The hairdresser 'Francek' in the hotel 'Colosseo' is open. Please see the Salon-Seite for current opening hours.


Europa-Park Talent Academy

More information will follow

This information is continuously updated. Subject to changes.