Latest information about the Park’s operations

Europa-Park & Water World Rulantica

Last updated on: 25.03.2020 – 8.40am

 

Dear visitors and friends of Europa-Park and Rulantica,

Due to the dynamic developments regarding Coronavirus, the water world Rulantica as well as Europa-Park will remain closed until presumably 19th April 2020. The Mack family is taking these necessary measures with a heavy heart. However, the safety and health of the visitors and employees have always been the highest priority.

The owner family Mack is in close contact with experts, the authorities and politicians in order to also support the employees and their families.

We will inform you about the latest updates on the social media channels of Europa-Park and the water world Rulantica.

Europa-Park is already prepared and ready to open any time: the shows are developed, the attractions are in the starting blocks and the gardens are beautiful as ever. We are looking forward to welcoming our guests as soon as possible.

Stay with us and more importantly, stay healthy.

Your Mack family

 

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Questions about Europa-Park

Season Opening – When will Europa-Park open?
Europa-Park will be closed presumably until 19.04.2020. The Shows have been rehearsed and finalised, over 100 attractions are ready, and the flowers and gardens are blooming in vibrant colours. We hope to see you very soon!

Europa-Park Clubcard – How does the closing affect the time period?
For our loyal guests, we will extend the Europa-Park Clubcard automatically, according to the number of closing days. The extension will be automatically processed on all active Clubcards. So, you don't have to take any action - just sit back and relax.

Birthday children – It’s my child’s birthday during the closing period, can we celebrate the birthday at a later time?
The general rules applies to all birthday children: Free entry is only valid on the actual birthday, and cannot be postponed.

 

Questions about Rulantica

Re-opening – When will Rulantica open again?
The water world Rulantica is closed presumably until 19.04.2020.

Exchange Tickets – Can I exchange my purchased tickets?
We can assure you that your tickets will keep their validity. As soon as we confirm when Rulantic officially re-opens, please get in touch with our Guest Relations team (gaesteservice@europapark.de), and reference your booking number. We will be happy to change your ticket to a new date that suits you.
If you have booked tickets that include an overnight stay in one of our themed hotels, please e-mail us at resort-international@europapark.de, or call us at +49 7822 860-0.
Our teams are on-hand to get back to you as soon as possible. Due to a higher volume of inquiries, the process may take longer than usual. We apologise in advance for any inconvenience this may cause.

Birthday children - It’s my child’s birthday during the closing period, and I have already booked tickets for that day. Can my child still visit Rulantica for free?
The general rules applies to all birthday children: Free entry is only valid on the actual birthday, and cannot be postponed.

Offer Tickets - I have got an Afterwork Ticket or an Afternoon Ticket. Are they still valid?
The Offer Tickets are still valid, like the normal tickets. As soon as it becomes known when Rulantica re-opens, please get in touch with our service team (gaesteservice@europapark.de), and have your booking number ready. We will be happy to change the date of your tickets. However, the offers will not be available anymore. We have thought of some new offers already - stay tuned…

 

Questions about hotel accommodation

We understand that you were looking forward to you stay at the Europa-Park Theme Park and Resort. We hope you can visit us as soon as possible. For hotel guests that have fixed reservations in the time period until 31.05.2020, we offer the following:

Our Recommendations! – Change your reservation to a new preferred date later on:
Reserve your stay, without inserting the date of arrival, and book your preferred date later on. Please let us know and we will reserve your booking for later scheduling. We will be in touch via e-mail when you are able to change your date. You can then easily ‘activate’ the booking package. You can benefit from your previous conditions and will not have to re-enter your booking details. A cancellation will also still be possible.

Change your reservation directly to a new date:
Your reservation can be changed to your preferred date (subject to availability).

Cancel, and receive a voucher:
If you have already paid for your stay and would like to cancel your booking, you can request a voucher with the full payment, which will be sent to you via e-mail.

Cancel:
You can cancel your reservation free of charge. Reservations that have been paid in advance will be fully refund, when cancelled.
Except the following offers: Summer Offer, Hopping Pass, Limited Edition and Megacoaster Mega-Special. You can change the booking free of charge during this period.

Please contact the hotel at +49 7822 860-0 to discuss the further process.
You can get in touch with the Camp Resort, by calling +49 7822 860 5566.

Our teams are on-hand to deal with your inquiry as soon as possible. Due to a higher volume of inquiries, the processes may take longer than usual. We apologise in advance for any inconvenience this may cause. If your arrival date is not in the next few days, you can take your time to make changes to your reservation.

Will the hotels remain open?
According to the current status, hotel ‘Krønasår’ will be open until 19.03.2020.
Hotel ‘Colosseo’ will be open from Friday, 20.03.2020.
Details about the hotels ‘Santa Isabel’, ‘El Andaluz’, ‘Castillo Alcazar’ and ‘Bell Rock’ will follow shortly.
Camping Europa-Park is currently closed.
The Camp Resort is also currently closed

What happens with the bookings that have been processed through travel agencies?
In this case, the travel agency is always your first point of contact. Trips that have been booked until 27.03. may already benefit from new, more flexible re-booking conditions. We recommend you get in touch with your travel agency.

Wellness – I have already booked a wellness treatment. Is this still taking place?
The Wellness & Spa areas will remain closed until presumably 19th April 2020. Treatments that have been booked during this time will not take place. Please call +49 7822 860-5530 in order to book a new date.

Fitness - Is the gym in ‘Bell Rock’ / the Europa-Park Talent Academy open?
The gym as well as the Europa-Park Talent Academy are closed presumably until 19.04.2020. Classes as well as the events of the Talent Academy are not taking place either.

 

Questions about Events

What about the Events? Are they taking place as normal?
All events until 19.04.2020 are not taking place. If you have any questions, please get in touch with our service team (gaesteservice@europapark.de), and have your booking number ready, so that we can discuss the best solution for you. This also applies to the hotel events.

Regarding the events that are scheduled after 19.04.2020 (date subject to change), please get in touch with our service team. The cancelled events will be announced in the event calendar and on our social media channels.