Worth Knowing

Buggies
A limited number of buggies are available to hire, for a small fee, at the Main Entrance and the park entrance of the resort hotels. Please note: these prams are only suitable for children who can sit up by themselves as lying down is not possible.

Cash Machines
Cash Machines are located at the Main Entrance, near the Information Office by the Lake, at the entrance to the Spanish Arena, next to the attracion Cassandra's Curse, and in hotels Bell Rock, Colosseo, Santa Isabel and Camp Resort. Credit and debit cards are also widely accepted throughout the park.

3D Cinema
Each evening a selection of the latest movies are shown in the 4D Magic Cinema. Tickets are available at the Information Office at the Main Entrance and at all resort hotels. Selected movies are shown in 3D. (Please Note: Screenings are in German only). Visitors to the evening cinemas park in the regular car park and can use the cinema ticket as an exit ticket.

Dogs
Dogs are allowed into the park provided a leash is used. Excluded here are so-called listed dogs/fighting dogs. The dogs are not permitted to be brought along on riding attractions, nor in some catering establishments. A dog set is available for dog owners free of charge at the main entrance. There are also 15 dog water stations around the park. 

Electric Vehicle Charging Station
E-Charging stand can be found near the Camp Resort and the Reserved Parking area. 
There are two charging stations available for our hotel guests near the hotels 'Bell Rock', 'Colosseo', and 'El Andaluz' respectively. Simply contact the reception team so they may activate the station in advance (maximum parking time: 4 hours).

Film & Foto
Filming and photography with mobile phones or cameras of any kind is strictly prohibited on all major rides and all of the faster merry-go-rounds. Head-mounted GoPros as well as cameras attached to selfie sticks or wristbands are also prohibited. Exceptions can be made for cameras mounted with a suitable chest strap. The decision whether a chest strap is suitable lies with the ride operators only. All lose items need to be stored away and must not be held in the rider's hand. Please follow the operators' instructions. 

First Aid
The First Aid point is located behind the Euro-Mir rollercoaster in Russia, where you will find fully trained first aid staff during Europa-Park's opening hours. In addition, first aid attendants patrol the park at regular intervals. In case of an emergency, please contact a member of staff.

Safety
At the entrance of each attraction you will find a sign describing safety regulations and restrictions. Some attractions have age and height restrictions - these are provided by the TÜV (German Safety Standards Authority) and must be followed strictly. More informationen here.

Shopping
The park offers a multitude of shopping choices for both gifts and souvenirs. All purchases made before 3pm will be taken to the Main Entrance or to your Europa-Park hotel free of charge.

Shows and Special Performances
Flyers with daily show times are available in all Information Offices and at the Main Entrance free of charge. Why not... Plan your show visit in advance and enter 10-15min before the show starts - doors being close when the show begins.

Telephones
Public telephones can be found in various facilities and restaurants throughout the park. Mobile signal from German mobile network providers T-Mobile, Vodaphone, E-Plus, and O2 is also available. Phonecards and phone credit can be purchased in all Information Offices and in many shops.

Visitor information Office
Should you require any additional information, parking coins, brochures etc please visit one of our Information Offices located at