Current information about the water world

Rulantica is open and Snorri is looking forward to welcoming you in his water world very soon!

In close cooperation with the local authorities, we have been intensively preparing for the re-opening. The health and safety of our guests and employees have always been our highest priority. Our goal is that you continue to feel safe and comfortable. We have therefore decided to begin with a reduced number of visitors, from 10.06.2020.

All measures have been implemented carefully and with great care, so that you can spend a relaxed day with us.

We will introduce the important changes and provide all the information for your visit to the water world in the following!

The most important info at a glance

Tickets
A date-specific ticket is required for your visit, which must be purchased online in advance in the ticket shop. To the ticket shop.
Further information about ticket categories and ticket exchange.

Opening hours

Rulantica is open from 03.07.2020 until 10.01.2021, daily from 10am until 10pm (opening times may vary thereafter).
Exceptions: 24/25.12.2020 (closed) and 31.12.2020 (until 7pm).
For overnight guests of the Europa-Park hotels with a valid date-specific Rulantica ticket, the water world opens - as usual - already at 9am.

Mouth-nose mask
There is no general mask requirement in the water world. After changing, you can store your mouth-nose mask in the locker. Please pay close attention to the guidelines on wearing a mouth-nose mask under 'general hygiene and safety regulations'.

All changes

Tickets

Attractions

General hygiene and safety guidelines

Food & drink

 

Tickets

The water world Rulantica has been open since 10.06.2020 with a reduced number of visitors. All slides, pools and water attractions are available to guests as usual.

 

All ticket categories & offers

You can find the current prices in the price overview.

The general ticket conditions apply, which you can view in the price overview. Each ticket is only valid for the reserved date. If it is not used, the ticket will become invalid. Date-specific tickets for Rulantica are now available online. Due to the limited capacity, an online booking is mandatory. Unfortunately, spontaneous visits are not possible during the current situation.

To the ticket shop

If you have already purchased a ticket, you can find further information, under 'Exchange of purchased tickets'.

Due to the Coronavirus regulations for theme parks and sports facilities, we are obliged to collect and safe contact information from our guests. The information will be deleted automatically four weeks after your visit. Thank you for your cooperation.

 

Evening ticket
From 03.07.2020 until 10.01.2021, Rulantica can be visited with an evening ticket again.
The evening ticket can be bought in the ticket shop and is date-specific. Evening tickets, that had been booked for the time during which Rulantica was closed (16.03. - 09.06.2020), can now be changed to a new date. Please note the information on 'Exchange of purchased tickets'.

Ticket offers
The ticket offers (after-work or afternoon tickets) are not available until further notice. Please note the information under 'Exchange of purchased tickets'.

Group ticket
All information is available on the Groups info page.

Groups of friends and families
Due to the Coronavirus regulations by the county of Baden-Württemberg, a minimum distance of 1.5 meters has to be kept in public spaces to all people who are not part of your family or household. In restaurants for example, this is being managed through the placing of guests and positioning of tables. Therefore, a visit of family friends or groups of friends is currently only possible when keeping the minimum distance.

Visitors with disabilities
Guests with special requirements - When presenting a disabled ID card with the letters 'B', 'BI', 'aG' or 'H', you will receive the reduced ticket price. The ticket must be purchased online in the ticket shop prior to your visit. Additionally, your companion will receive free entry. You will receive the ticket for your companion upon presentation of a disability ID card with the appropriate letters on the visiting day onsite at the information desk in the entrance area of Rulantica. An online booking for entry tickets for your companion in advance is not required.

Guests aged 60+
Guests aged 60+ will also continue to receive a small surprise in the water adventure world. Tickets can be booked online via our ticket shop. To the ticket shop.

Free entry children aged under 4 and for birthday children
Children aged under 4 and birthday children until their 12th birthday, can also visit Rulantica for free, and do not require a ticket. Free entry for birthday children is only granted on the actual birthday and cannot be postponed.

Parking tickets
Already purchased parking tickets remain valid and don't have to be exchanged in the ticket shop.

 

Exchange of purchased tickets

If you already purchased tickets for Rulantica and the chosen ticket category is no longer available, or you couldn't use your ticket during the closing period, you can now exchange your ticket online in the ticket shop. To the ticket shop.

 

➤ Planned visit between 16.03. and 09.06.2020

If your original visit was planned in the time period from 16.03.2020 to 09.06.2020 and you couldn't come due to the closing period, we can assure you that all tickets will retain their validity and can now be exchanged online via the ticket shop.

  • Day tickets, Evening tickets, Comfort Hyddas, Comfort Sofas and adventure tickets can now be exchanged online in the ticket shop.
  • Ticket offers (after-work or afternoon ticket): Purchased tickets must be exchanged into day tickets at a surcharge. The exchange is done online via the ticket shop.

 

➤ Planned visit from 10.06.2020

Purchase via the ticket shop
If you already have a ticket for the time period from 10.06.2020, this is still valid and does not need to be converted. This only applies to ticket category that are still offered, such as Day tickets, Evening tickets, Comfort Hyddas, Comfort Sofas and the Adventure ticket.
The ticket offers cannot be used currently and must be exchanged for a day ticket online in the ticket shop prior to your visit. To the ticket shop

Rulantica tickets with accommodation
Your tickets are valid as normal and will be handed to you at the check-in in the hotel. Have fun!

 

Current entry restrictions

We follow the authorities guidelines and are in constant contact with the responsible authorities.

Overnight guests who travel to us from a zone with an increased risk of infection within Germany or life there, must present a negative Corona test which mustn’t be older than 48 hours. This test must be kept for 14 days. It is otherwise prohibited to accommodate those people (according to § 2 Corona VO Beherbergungsverbot). An area is classified as a zone with an increased risk of infection when the benchmark of 50 cases per 100,000 inhabitants is surpassed. Numbers are based on the publications by the Rober-Koch-Institut.

Overnight guests who travel from a European High Risk Area, according to the Department of Social Affairs and Integration, must also provide a negative Covid-19 test which cannot be older than 48 hours at the time of entering the Federal Republic of Germany, and must keep that test for at least 14 days from the time of entry.

Day visitors, who want to travel to the Federal Republic of Germany from a European high-risk area must be able to present a negative Corona test when entering the country, according to the Corona regulation Immigration Quarantine.

In general, we recommend that guests from the affected areas postpone their visit to Europa-Park and the new Rulantica water world until further notice, if possible.

 

The answers to frequently asked questions

How long in advance can tickets be purchased online?
Day tickets, Comfort Hyddas, Comfort Sofas and adventure tickets as well as the new Comfort Islands can be purchased online via the ticket shop up to 90 days before the visiting date. The evening tickets are available 30 days in advance in the ticket shop. In combination with an overnight stay at the hotel or Camp Resort, tickets can be book more than 90 days in advance.

How long in advance can tickets be exchanged?
Purchased tickets (time period from 16.03.2020 to 09.06.2020) can be exchanged online in the ticket shop up to 90 days before the visiting date. To the ticket shop

Preferred date is not available in the ticket shop
If a date is not available in the ticket shop, it means that the date is sold out and there are unfortunately no tickets available. In order to maintain minimum distances between our guests and employees, we have limited the number of guests per day. We are happy to welcome you again on another day.

Gift tickets
If the visiting date has been set, you can purchase the tickets in advance in the ticket shop. If the date is not finalised, you can top up an EMOTIONS gift card with the preferred amount and give the card as a present instead. The EMOTIONS gift card can be used as a method of payment over the phone and therefore be 'exchanged' for tickets. EMOTIONS cards are available in the online shop.
Tip: Our gift packages with EMOTIONS cards are the perfect gift idea for Rulantica fans! To the online shop

Lockers & drinking cups
We will continue to offer our additional services such as lockers and drinking cups (Snorri reusable cups), which can be added online in the ticket shop during the ordering process as an add-on. To the ticket shop

 

Attractions

All attractions are open: You can slide, swim, and splash again, at your heart's content!

Due to the current situation, the following rules apply:

  • To maintain the minimum distance, the visitor capacity of the water areas is limited. This means that only a defined number of people can be in a pool at once. This applies, for example, to the wave pool Surf Fjørd, the outdoor pool Frigg Tempel, the Skog Lagune, as well as the Skip Strand.
  • The wild river Vildstrøm as well as the lazy river Snorri's Saga can also only be used by a defined number of persons at once.
  • Shared tubes can currently only be used by people of the same household.
  • Tubes for 4 can only be used by 2 or 4 people from the same household. Using an attraction requiring a tube alone or in groups of three is currently not possible.

Please pay attention to the general hygiene and safety regulations that apply in Rulantica until further notice.

Our tip: Relax to your heart's content in the new relax and sauna area Hyggedal.

 

General hygiene and safety guidelines

Rulantica has intensively prepared for the re-opening in close cooperation with the authorities. The health and safety of our guests and employees have always been our top priority. We have implemented all measures with great care, so that you can enjoy a relaxed day with us.

You can fully look forward to your visit to the water world: As the water in the pools of Rulantica is chlorinated and extensive hygiene measures have been implemented, the risk of an infection in the water world is not increased. In order to protect yourself and those around you, it is of course necessary, also in Rulantica, to follow the hygiene and distance guidelines.

Dear guests, we kindly ask you to pay attention to the hygiene and safety guidelines that will apply at Rulantifca until further notice. It is in our best interest and responsibility to follow these rules and to take care of one another. We thank you for your cooperation!

For a healthy together

Health
We kindly ask you to visit Rulantica only in good health. Visitors who were in contact with a person infected with SARS-CoV-2 in the last 14 days or show symptoms of a respiratory infection or high temperature must not visit the water world. If you are at a higher risk, we recommend to avoid a visit for your own safety.

We follow the authorities guidelines and are in constant contact with the responsible authorities.

Overnight guests who travel to us from a zone with an increased risk of infection within Germany or life there, must present a negative Corona test which mustn’t be older than 48 hours. This test must be kept for 14 days. It is otherwise prohibited to accommodate those people (according to § 2 Corona VO Beherbergungsverbot). An area is classified as a zone with an increased risk of infection when the benchmark of 50 cases per 100,000 inhabitants is surpassed. Numbers are based on the publications by the Rober-Koch-Institut.

Overnight guests who travel from a European High Risk Area, according to the Department of Social Affairs and Integration, must also provide a negative Covid-19 test which cannot be older than 48 hours at the time of entering the Federal Republic of Germany, and must keep that test for at least 14 days from the time of entry.

Day visitors, who want to travel to the Federal Republic of Germany from a European high-risk area must be able to present a negative Corona test when entering the country, according to the Corona regulation Immigration Quarantine.

In general, we recommend that guests from the affected areas postpone their visit to Europa-Park and the new Rulantica water world until further notice, if possible.

Distance
Please pay attention to the minimum distance of at least 1.5 metres throughout your stay.

Mouth-nose mask
Due to the mask requirement, you must wear a mouth-nose mask in the lobby as well as on the way to the lockers. You can then store your mask in the locker and explore Rulantica and the adjoining outdoor area without a mouth-nose mask. The mask requirement only applies outside of the Rulantica halls, for example in the Kelpie Cafe, at the check-in or in the shops in the lobby.

We recommend to bring your own mouth-nose mask. The mask requirement applies according to the official guidelines provided by the authorities of the state of Baden-Württemberg, for people aged 6+.

In areas, such as in the slide towers, where we cannot guarantee the distance to guests, our employees will wear a mouth-nose mask. We kindly ask you to keep a minimum distance of 1.5 metres to other visitors at all times.

Sneezing & coughing
We kindly ask you to adhere the usual sneezing and coughing etiquette during your visit to the water world.

Washing hands
Frequent and thorough hand-washing is strongly recommended. Please do this regularly. There are plenty of facilities available to do so.

Feeling unwell
If you feel unwell during your visit, please avoid contact with other guests and get in touch with a member of staff. Please wear your mouth-nose mask.

Our service for you:

  • Disinfection – Our employees will be available throughout the entire water world with disinfectant dispensers. Please take advantage of this opportunity. Additionally, our shops also offer hand sanitiser to purchase.
  • Waiting area – you can find distance markers on the floor for your orientation in all waiting areas. Please note that only up to three people from one household can stand in any one section.
  • Ventilation – The efficient ventilation system of Rulantica guarantees constant air ventilation, as well as an increased air quality. The volume of the entire hall is exchanged approx. two times every hour.
  • Cleaning – For your safety, we will clean and disinfect surfaces such as hand railings, the doors of the changing rooms as well as lockers, the Rula-bands, toilettes, tubes and the sun beds etc. in increased intervals. The process has been optimised to reduce waiting times.
  • Deckchair areas – Deckchairs are available for free and in a large quantity and are disinfected regularly. The deckchairs have been set up with 1.5 metre distance to each other. We kindly ask you to use the same deckchairs during your visit and to maintain a distance of 1.5 metres to people outside of your household.

General information

  • Payment method – Please pay contactless, whenever possible.
  • Closed areas – Please note that certain offers and services are limited, or currently not available. Thank you for your understanding.
  • Waiting time – We kindly ask for your understanding that there may be longer waiting times due to the new rules and regulations.
  • Lifts – Please use the steps, if possible. The lifts are only to be used with your own family members.
  • Occupying tubes – Please note that various attractions can only be used by 2 or 4 people from the same household. Using the attraction alone or in groups of 3 is currently not possible.

 

Please also note our updated park and bathing rules.

 

Food & drinks

Enjoy the unique atmosphere in our restaurants and spoil yourself with culinary delights! All restaurants and bars are open and offer their usual, diverse selection. The Fylla upp stations are also available as usual.

The most important measures and regulations in the restaurant

  • Keep a minimum distance of 1.5 metres from other people that do not belong to your group.
  • The cocktails of Skogbar and Tempel Krog cannot be consumed directly at the bar to maintain the minimum distance.

It lies in our best interest and responsibility to follow these rules and take care of one another.
Please follow the instructions provided by our staff.

This information is constantly updated.
Subject to change.
Last updated on: 24.09.2020